Citizens Advice Newcastle

Contact details

Citizens Advice Newcastle
4th Floor City Library Charles Avison Building
33 New Bridge Street West
Newcastle upon Tyne

Public phone: 0808 278 7823


Website URL:

General information

Service offered: Citizens Advice Newcastle is a local, independent charity that has been helping local people since 1939. We give free, confidential and independent advice on a range of issues - including money, debt, benefits, housing, immigration, employment, consumer issues, family problems, social care and health services and more.

Target group: General public.

Area served: Newcastle upon Tyne.

How to contact: Contact us by freephone (0808 278 7823), email, webchat or visit us at our walk-in advice service, 10am – 12pm, Monday - Friday at the City Library.


Monday: 10am - 4pm (Phone) / 10am – 12pm (Drop In)

Tuesday: 10am - 4pm (Phone) / 10am – 12pm (Drop In)

Wednesday: 10am - 4pm (Phone) / 10am – 12pm (Drop In)

Thursday: 10am - 4pm (Phone) / 10am – 12pm (Drop In)

Friday: 10am - 4pm (Phone) / 10am – 12pm (Drop In)

Weekends: Closed

Office Hours:


Wheelchair access: Yes - full

Accessible toilets: Yes

Access notes: There is a level entrance with a lift to all floors. We also have access to BSL signers, if requested.

Other information

Languages other than English: We have limited funding for interpreting services.

Charity number: 1135396

Year established: 1939

Staffing: 16 full time and 3 part time staff, around 35 volunteers.

Public transport: Close to Monument Metro station.

Record last checked: 24 May 2023


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