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Newcastle-under-Lyme & Kidsgrove Citizens Advice (Well Street)

Contact details

Newcastle-under-Lyme & Kidsgrove Citizens Advice (Well Street)
25-27 Well Street
Newcastle under Lyme

Public phone: 03444 111 444 (Advice) / 01782 201234 (Admin)


General information

Service offered: Advice and information on a range of issues, including housing rights, welfare rights and benefits, money and debt, consumer rights and employment rights. Specialist help in debt and welfare rights. Outreach drop-in advice sessions 10am-1pm alternate Wednesdays at All Saints Church, Madeley and Bradwell Community Centre.

Target group: General public.

Area served: North Staffordshire.

How to contact: Drop-in, phone or write.


Monday: 10am - 2pm Drop-in

Tuesday: 3pm - 8pm Drop-in

Wednesday: Appointment Only

Thursday: 3pm - 8pm Drop-in

Friday: Appointment Only


Office Hours: Monday - Friday 9am -4.30pm


Wheelchair access: Yes - limited

Accessible toilets: Yes

Access notes: Parking for blue badge holders at front door and in Bankside car park opposite. Bankside and on-road parking is permit only for people without a blue badge. Level access to waiting room. Wheelchair lift to other parts of building. Induction loop in all interview rooms.

Other information

Languages other than English: French, German, Spanish, Welsh and Language Line.

Charity number: 507959

Year established: 1950

Staffing: 3 full time, 11 part time + 24 volunteers.

Public transport: 5 minutes walk from the bus station.

Record last checked: 28 July 2017


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