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Citizens Advice North West

Contact details

Citizens Advice North West
Embassy Court
3 Strand Road
BT48 7BJ

Public phone: 028 7136 2444 / 0300 303 3650


Website URL:

General information

Service offered: Advice and information on a range of issues, including housing rights, welfare rights and benefits, disability, money and debt, consumer rights and employment rights. Money advice unit. Representation at social security tribunals. Outreach service. Home visiting. Rural outreach advice clinics.

Target group: General public.

Area served: Derry City and outskirts.

How to contact: Phone make an appointment.


Monday: 9am - 1pm, 2pm - 5pm

Tuesday: 9am - 1pm, 2pm - 5pm

Wednesday: 9am - 1pm, 2pm - 5pm

Thursday: 9am - 1pm, 2pm - 5pm

Friday: 9am - 1pm, 2pm - 4pm


Office Hours:


Wheelchair access: Yes - full

Accessible toilets: Yes

Access notes: Parking for disabled drivers. Lift. Situated in city centre pedestrianised area. Access to BSL signers. Loop system. Home visits available if necessary.

Other information

Languages other than English: Access to interpreters.

Charity number: 88408

Year established: 1966

Staffing: 16 full time staff + volunteers.

Public transport:

Record last checked: 26 November 2018


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