Advice North West (formerly Citizens Advice North West)
Contact details
Advice North West (formerly Citizens Advice North West)
Embassy Court
3 Strand Road
Derry
BT48 7BJ
Public phone: 0300 30 33 650 / 02871 370337 (Debt)
Email: advice@advicenorthwest.com
Website URL: http://www.advicenorthwest.com
General information
Service offered: Free, Independent, Confidential,, Impartial & High Quality Advice. Our service is open to everyone, irrespective of ability, age, gender, gender identity, race, religion, political opinion, sexual orientation and social or economic status. Advice provided on a range of issues, including; welfare rights and benefits, employment rights, disability, money and debt, consumer rights and family, immigration, health and law and courts. Dedicated Money Advice Unit and offer Tribunal Representation at Social Security Tribunals and Commissioner Hearings. Extensive Outreach Service – details available on website. Home visitation also provided when necessary.
Target group: General public.
Area served: Derry City & Strabane District Council Area
How to contact: Phone - 0300 30 33 650 / 02871 370337 (Debt) / Email - advice@advicenorthwest.com .
Availability
Monday: 9am - 5pm
Tuesday: 9am - 5pm
Wednesday: 9am - 5pm
Thursday: 9am - 5pm
Friday: 9am - 4pm
Weekends: Closed
Office Hours: Closed for lunch each day between 1pm and 2pm
Accessibility
Wheelchair access: Yes - full
Accessible toilets: Yes
Access notes: Parking for disabled drivers. Lift. Situated in City Centre pedestrianised area. Access to BSL signers. Loop system. Home visits available if necessary.
Other information
Languages other than English: Access to interpreters.
Charity number: NI04965
Year established: 2019
Staffing: 23 Trained advisers across 3 main sites accompanied by admin support staff and management.
Public transport: City Centre location accessible by Public Transport
Record last checked: 14 August 2023