Advice North West (formerly Citizens Advice North West)

Contact details

Advice North West (formerly Citizens Advice North West)
Embassy Court
3 Strand Road
BT48 7BJ

Public phone: 0300 30 33 650 / 02871 370337 (Debt)


Website URL:

General information

Service offered: Free, Independent, Confidential,, Impartial & High Quality Advice. Our service is open to everyone, irrespective of ability, age, gender, gender identity, race, religion, political opinion, sexual orientation and social or economic status. Advice provided on a range of issues, including; welfare rights and benefits, employment rights, disability, money and debt, consumer rights and family, immigration, health and law and courts. Dedicated Money Advice Unit and offer Tribunal Representation at Social Security Tribunals and Commissioner Hearings. Extensive Outreach Service – details available on website. Home visitation also provided when necessary.

Target group: General public.

Area served: Derry City & Strabane District Council Area

How to contact: Phone - 0300 30 33 650 / 02871 370337 (Debt) / Email - .


Monday: 9am - 5pm

Tuesday: 9am - 5pm

Wednesday: 9am - 5pm

Thursday: 9am - 5pm

Friday: 9am - 4pm

Weekends: Closed

Office Hours: Closed for lunch each day between 1pm and 2pm


Wheelchair access: Yes - full

Accessible toilets: Yes

Access notes: Parking for disabled drivers. Lift. Situated in City Centre pedestrianised area. Access to BSL signers. Loop system. Home visits available if necessary.

Other information

Languages other than English: Access to interpreters.

Charity number: NI04965

Year established: 2019

Staffing: 23 Trained advisers across 3 main sites accompanied by admin support staff and management.

Public transport: City Centre location accessible by Public Transport

Record last checked: 14 August 2023


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