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Improving Lives Plymouth - Information and Advice (previously DIAC)

Contact details

Improving Lives Plymouth - Information and Advice (previously DIAC)
Improving Lives Plymouth
Ernest English House
Buckwell Street

Public phone: 0300 3309 043 / 01752 201766


Website URL:

General information

Service offered: Information, advice and engagement activities for disabled people, carers and professionals. Deal with a range of issues including benefits, community care, health services, housing, transport and disability equality. Carers information pack and follow up service. Also can provide information in packs on benefits and appeals not just for carers.

Target group: People with disabilities, carers, service providers, anyone with a query regarding disability.

Area served: Plymouth.

How to contact: Drop-in (Limited during coronavirus pandemic, book appointment. Please check website for up to date information), phone (0300 3309 043 / 01752 201766), contact for an appointment, email or website.


Monday: 9am - 5pm (last assessment at 4.15pm)

Tuesday: 9am - 5pm (last assessment at 4.15pm)

Wednesday: 9am - 5pm (last assessment at 4.15pm)

Thursday: 9am - 5pm (last assessment at 4.15pm)

Friday: 9am - 5pm (last assessment at 4.15pm)


Office Hours:


Wheelchair access: Yes - full

Accessible toilets: Yes

Access notes: Limited parking. Ramped entrance. Access to BSL signers. Information available in a variety of appropriate forms.

Other information

Languages other than English: Access to interpreters and BSL.

Charity number: 204600

Year established: 1907

Staffing: 5 full time and 4 part time staff, 21 volunteers.

Public transport: Bus station - 200m.

Record last checked: 09 July 2021


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