Buckinghamshire Family Information Service
Contact details
Buckinghamshire Family Information Service
Walton Street Offices
Aylesbury
HP20 1UA
Public phone: 01296 383 293
Website URL: http://familyinfo.buckinghamshire.gov.uk/
General information
Service offered: Offers free information to families with children aged 0 to 19 years (or up to 25 years with a special educational need or disability), young people and professionals in Buckinghamshire. BFIS is an early help service, supporting families with finding childcare, the Local Offer information for Special Educational Needs and Disabilities (SEND), support services, support at Family Centres, activities and things to do locally. We are the principal service for information to parents/carers and families for Buckinghamshire Council.
Target group: Families and Young people (0 to 19, or up to 25 with special educational needs and/or disabilities) and professionals.
Area served: Buckinghamshire
How to contact: Website – www.familyinfo.buckinghamshire.gov.uk . Directory: https://directory.familyinfo.buckinghamshire.gov.uk/ Email – fisdigital@buckinghamshire.gov.uk, familyinfo@buckinghamshire.gov.uk, Social Media - @BucksFamilyInfo
Availability
Monday: 9am – 5pm
Tuesday: 9am – 5pm
Wednesday: 9am – 5pm
Thursday: 9am – 5pm
Friday: 9am – 5pm
Weekends: Closed
Office Hours: Monday - Friday 9am - 5pm
Accessibility
Wheelchair access: Not applicable
Accessible toilets: Not applicable
Access notes: N/A
Other information
Languages other than English: The website can be translated and listened to in numerous languages using Google translate or other adaptive software
Charity number: N/A
Year established: 2009
Staffing: Three duty officers who work on a rota basis, plus the Digital Team who oversee all the website and directory content and social media.
Public transport: Not available in person, but via outreach at local events. Website available 24/7
Record last checked: 18 August 2025