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Buckinghamshire Family Information Service

Contact details

Buckinghamshire Family Information Service
Walton Street Offices
Aylesbury
HP20 1UA

Public phone: 01296 383 293

Email: familyinfo@buckinghamshire.gov.uk or fisdigital@buckinghamshire.gov.uk for web and social media queries

Website URL: http://familyinfo.buckinghamshire.gov.uk/

General information

Service offered: Offers free information to families with children aged 0 to 19 years (or up to 25 years with a special educational need or disability), young people and professionals in Buckinghamshire. BFIS is an early help service, supporting families with finding childcare, the Local Offer information for Special Educational Needs and Disabilities (SEND), support services, support at Family Centres, activities and things to do locally. We are the principal service for information to parents/carers and families for Buckinghamshire Council.

Target group: Families and Young people (0 to 19, or up to 25 with special educational needs and/or disabilities) and professionals.

Area served: Buckinghamshire

How to contact: Website – www.familyinfo.buckinghamshire.gov.uk . Directory: https://directory.familyinfo.buckinghamshire.gov.uk/ Email - familyinfo@buckinghamshire.gov.uk Social Media - Facebook: https://www.facebook.com/bucksfamilyinfo + Twitter: https://twitter.com/BucksFamilyInfo + LinkedIn https://www.linkedin.com/company/bucksfamilyinfo/ + Instagram https://www.instagram.com/bucksfamilyinfo/

Availability

Monday: 9am – 5:30pm (Website available 24/7)

Tuesday: 9am – 5:30pm (Website available 24/7)

Wednesday: 9am – 5:30pm (Website available 24/7)

Thursday: 9am – 5:30pm (Website available 24/7)

Friday: 9am – 5pm (Website available 24/7)

Weekends: (Website available 24/7)

Office Hours:

Accessibility

Wheelchair access: Not applicable

Accessible toilets: Not applicable

Access notes: N/A

Other information

Languages other than English: The website can be translated and listened to in numerous languages using Google translate or other adaptive software

Charity number: N/A

Year established: 2009

Staffing: Three duty officers who work on a Rota basis, plus the Digital Team who oversee all the website and directory content and social media.

Public transport: Not available in person, but via outreach at local events. Website available 24/7

Record last checked: 18 May 2022

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