Contact details

Raleigh House
14 Nelson Road
New Malden

Public phone: 020 8942 8256


Website URL:

General information

Service offered: Staywell provides an Information & Advice Service to anyone of retirement age and over living in the Borough of Kingston upon Thames and/or their families and carers. The service is free, independent and confidential. Staywell also offers a number of free and chargeable services aimed at supporting older people in the Borough to remain independent and live for longer in their own homes.

Target group: Older people (60+) and their carers.

Area served: Borough of Kingston upon Thames.

How to contact: Phone (020 8942 8256), email or write. Open Monday to Friday 9am - 5pm


Monday: 9am - 5pm (Advice Line)

Tuesday: 9am - 5pm (Advice Line)

Wednesday: 9am - 5pm (Advice Line)

Thursday: 9am - 5pm (Advice Line)

Friday: 9am - 5pm (Advice Line)

Weekends: Advice Line closed

Office Hours:


Wheelchair access: Yes - full

Accessible toilets: Yes

Access notes: Level entrance. Home visits for people unable to attend the office.

Other information

Languages other than English: Access to interpreters and BSL.

Charity number: 299988

Year established: 1946

Staffing: 2 staff members and 4 volunteers.

Public transport: New Malden train station - 10 minutes walk. Bus K5 to door.

Record last checked: 26 May 2023


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