Refugee Council - London One Stop Service

Contact details

Refugee Council - London One Stop Service
PO Box 68614
London
E15 9DQ

Public phone: 0808 808 2255 OLTAS

Email:

Website URL: http://www.refugeecouncil.org.uk

General information

Service offered: Advice & information services for refugees & asylum seekers. Issues dealt with include the asylum decision process & UKBA support system, support & entitlement to the welfare system, training, education & employment. Specialist services for those with health/other additional support needs. Own-Language Telephone Advice Service (OLTAS) M-F 9.30am-1pm, 2pm-5pm (Weds 2pm-5pm).

Target group: Refugees and asylum seekers, and those who work with them.

Area served: All London.

How to contact: Phone the OLTAS line.

Availability

Monday: 9am - 5.30pm phone and appointments

Tuesday: 9am - 5.30pm phone and appointments

Wednesday: 2pm - 5.30pm phone and appointments

Thursday: 9am - 5.30pm phone and appointments

Friday: 9am - 5.30pm phone and appointments

Weekends:

Office Hours: Monday - Friday 9.30am - 5.30pm

Accessibility

Wheelchair access: Yes - full

Accessible toilets: Yes

Access notes: 

Other information

Languages other than English: Access to interpreters in over 100 languages, including Arabic, Farsi, Lingala, Mandarin, Amharic.

Charity number: 1014576

Year established: 1981

Staffing:

Public transport:

Record last checked: 19 July 2017