Independent Age

Contact details

Independent Age
18 Avonmore Road
W14 8RR

Public phone: 0800 319 6789 advice line /020 7605 4200


Website URL:

General information

Service offered: Free information and advice service for older people, their families and carers. Our particular areas of knowledge include: Social care, Health and mobility, Welfare benefits, Housing, Planning for later life. Our advice service holds the AQS Quality Mark.

Target group: Older people (65+) and their carers

Area served: UK and the Republic of Ireland.

How to contact: Phone (0800 319 6789 Helpline - Open Mon-Fri 8:30am to 5:30pm), write or email.


Monday: 8:30am to 5:30pm (Helpline)

Tuesday: 8:30am to 5:30pm (Helpline)

Wednesday: 8:30am to 5:30pm (Helpline)

Thursday: 8:30am to 5:30pm (Helpline)

Friday: 8:30am to 5:30pm (Helpline)


Office Hours: No office hours, telephone and email advice only


Wheelchair access: Not applicable

Accessible toilets: Not applicable

Access notes: N/A – telephone and email advice only

Other information

Languages other than English: A Telephone translation services can be used for telephone appointments if this is needed

Charity number: 210729 (England & Wales) and SC047184 (Scotland)

Year established: 1863

Staffing: 6 full time staff and 2 part time

Public transport: N/a telephone and email advice only

Record last checked: 17 November 2023


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