National Youth Advocacy Service

Contact details

National Youth Advocacy Service
Tower House
1 Tower Road
CH41 1FF

Public phone: 0808 808 1001 helpline / 0151 649 8700

Email: / (Admin)

Website URL:

General information

Service offered: Information, advice and advocacy services for children, young people and vulnerable adults. Legal service for any child or young person, through a network of advocates and solicitors. Advice for young people who are or have been in the care system. Helpline for children 9am-8pm weekdays. Specialist help in children's rights. Independent visiting service.

Target group: Children and young people up to the age of 25.

Area served: England and Wales.

How to contact: Phone (0808 808 1001 helpline / 0151 649 8700) , email ( or write for an appointment. Helpline Opening hours: 09:00am – 08:00pm Monday – Friday (excluding bank holidays). WhatsApp service for those 16+ on 07494788875 (9am-5pm Mon-Fri excluding bank holidays). Webchat service via (9am-8pm Mon-Fri excluding bank holidays).


Monday: 9am - 8pm helpline

Tuesday: 9am - 8pm helpline

Wednesday: 9am - 8pm helpline

Thursday: 9am - 8pm helpline

Friday: 9am - 8pm helpline

Weekends: N/A

Office Hours: Monday - Friday 9am - 5pm


Wheelchair access: Yes - full

Accessible toilets: No

Access notes: Ramped entrance.

Other information

Languages other than English: Bengali, Gujarati, Urdu, Welsh, access to interpreters, Language Line and BSL.

Charity number: 1012485

Year established: 1978


Public transport: Hamilton Square train station - 5 minutes walk.

Record last checked: 31 May 2023


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