Medway Council - Housing Department

Contact details

Medway Council - Housing Department
Kingsley House, 37-39 Balmoral Road

Public phone: 01634 306 000 / 01634 304400 (OOH)


Website URL:

General information

Service offered: Assessment of entitlement to housing for people who are homeless or threatened with homelessness. Housing provided for people considered in priority need of housing. Temporary accommodation may be available while enquiries are made about eligibility. General housing advice and information. Duty officer available out of hours for emergency homelessness enquiries only - 01634 304400.

Target group: People who are or may be homeless, and the general public.

Area served: Medway Council area.

How to contact: Phone (01634 306 000) / Email. Contact to make an appointment.


Monday: 9am - 5pm

Tuesday: 9am - 5pm

Wednesday: 9am - 5pm

Thursday: 9am - 5pm

Friday: 9am - 4.45pm

Weekends: Closed

Office Hours:


Wheelchair access: Yes - full

Accessible toilets: Yes

Access notes: Public office is based on ground-floor with no steps or ramps

Other information

Languages other than English: Access to interpreters and BSL signers by prior arrangement.

Charity number:

Year established: 0


Public transport: Close to Gillingham Train Station, therefore easily reached via train

Record last checked: 16 November 2023


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