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Ashford Borough Council - Housing Advice & Homelessness

Contact details

Ashford Borough Council - Housing Advice & Homelessness
Civic Centre
Tannery Lane
TN23 1PL

Public phone: 01233 331111 / 01233 330688


Website URL:

General information

Service offered: Housing advice to prevent homelessness and to help people sustain their tenancy in either social housing or the private rented sector. Advice and assistance and can also be given for homeowners. We have a legal duty to provide anybody who is homeless, or threatened with homelessness, with advice and appropriate assistance. The Homelessness Reduction Act 2017 significantly amends the Housing Act 1996. Under the Act, local housing authorities will be required to intervene at earlier stages in order to prevent homelessness and to take reasonable steps to help those who become homeless to secure accommodation irrespective of whether they are in priority need or not, and irrespective of whether they may be considered intentionally homeless.

Target group: General public

Area served: Ashford Borough Council area.

How to contact: Phone for an appointment: 9am-5.30pm Mon-Thurs, 9am-5pm Fri.


Monday: 9am - 4pm

Tuesday: 9am - 4pm

Wednesday: 9am - 4pm

Thursday: 9am - 4pm

Friday: 9am - 4pm

Weekends: Not open but in an emergency call 01233 629911

Office Hours: Monday-Friday 9am to 4pm


Wheelchair access: Yes - full

Accessible toilets: Yes

Access notes: Parking for disabled drivers. Level entrance. Access to BSL signers by appointment.

Other information

Languages other than English: Access to interpreters and BSL.

Charity number:

Year established: 0

Staffing: Senior Housing Options Officer, 4 Housing Options Officers, 2 Landlord Liaison Officers

Public transport: Ashford train station - 5 minutes walk.

Record last checked: 27 September 2019


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