Dover District Council - Housing Needs Section

Contact details

Dover District Council - Housing Needs Section
Dover District Council, White Cliffs Business Park
CT16 3PJ

Public phone: 01304 821199


Website URL:

General information

Service offered: Advice for households experiencing housing difficulties. Assessment of housing applications under homelessness legislation. General housing advice for private, council and homeless people. Out of hours emergencies phone 01304 821199

Target group: People who may become homeless within 56 days or who are already homeless.

Area served: Dover District

How to contact: Please note we operate an appointment system. Customers can phone (01304 821199) in for general advice. Open Mon – Fri – 9am to 4pm.


Monday: 9am - 4pm

Tuesday: 9am - 4pm

Wednesday: 9am - 4pm

Thursday: 9am - 4pm

Friday: 9am - 4pm

Weekends: N/A (out of hours service)

Office Hours:


Wheelchair access: Yes - full

Accessible toilets: Yes

Access notes: Parking for disabled drivers. Ramped entrance. Loop system. Access to BSL signers.

Other information

Languages other than English: Access to interpreters and BSL.

Charity number: N/A - Local Authority Housing Needs Team

Year established: 0

Staffing: Housing Allocations Officers - 3 / Housing Options Officers – 7 / Senior Housing Options Officer – 1 / Housing Options Manager – 1 / Income and Accommodation Officer – 1 / Housing Officer Interim Accommodation – 2 / Senior Accommodation Officer – 1/ Triage Officer – 1/ Registrations Officer – 1

Public transport: Bus, train, taxi

Record last checked: 13 June 2023


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