Tunbridge Wells Borough Council - Housing Needs
Contact details
Tunbridge Wells Borough Council - Housing Needs
The Amelia Scott, Civic Way
(https://theamelia.co.uk/visiting-the-amelia/. Please note there is limited advice available in person)
Tunbridge Wells
TN1 1JN
Public phone: 01892 526121
Email: housingadvice@tunbridgewells.gov.uk
Website URL: http://www.tunbridgewells.gov.uk
General information
Service offered: We provide housing advice and information to private and housing association tenants, and people facing homelessness. We operate Tunbridge Wells Borough Council's housing register Out of hours emergencies call 01892 526121 .
Target group: People wanting housing advice
Area served: Tunbridge Wells Borough Council area.
How to contact: Phone (01892 526121) advice provided in most cases. Open Mon-Fri 9am-5pm + Weekend Out of hours service for emergencies only
Availability
Monday: 9am - 5pm
Tuesday: 9am - 5pm
Wednesday: 9am - 5pm
Thursday: 9am - 5pm
Friday: 9am - 5pm
Weekends: OOH emergency service only
Office Hours: Mon-Fri 9am-5pm + Weekend Out of hours service for emergencies only
Accessibility
Wheelchair access: Yes - full
Accessible toilets: Yes
Access notes: The Amelia has no parking for disabled people as is in a pedestrianized area. Building is wheelchair accessible and wheelchair accessible car parks are within a short distance. Loop system. Access to BSL signers. No face-to-face housing service at the mo
Other information
Languages other than English:
Charity number:
Year established: 0
Staffing: Housing Services Manager, Housing & Enabling officer, Housing Options Team Leader, Allocations Team Leader, Accommodation Team Leader, Allocations Officers, Housing Options Advisors, Tenancy Officers, Private rented Officers, Housing Register Assistant.
Public transport: Tunbridge Wells train station - 5 minutes walk.
Record last checked: 14 August 2025