Tunbridge Wells Borough Council - Housing Needs

Contact details

Tunbridge Wells Borough Council - Housing Needs
The Amelia Scott, Civic Way
(https://theamelia.co.uk/visiting-the-amelia/. Please note there is limited advice available in person)
Tunbridge Wells

Public phone: 01892 526121

Email: housingadvice@tunbridgewells.gov.uk

Website URL: http://www.tunbridgewells.gov.uk

General information

Service offered: We provide housing advice and information to private and housing association tenants, and people facing homelessness. We operate Tunbridge Wells Borough Council's housing register Out of hours emergencies call 01892 526121 .

Target group: People wanting housing advice

Area served: Tunbridge Wells Borough Council area.

How to contact: Phone (01892 526121) advice provided in most cases.


Monday: 9am - 6pm

Tuesday: 9am - 6pm

Wednesday: 9am - 6pm

Thursday: 9am - 8pm

Friday: 9am - 5pm

Weekends: Sat 9 am–5 pm + Sun 10am-4pm / Closed Bank Holidays, Christmas Day and New Years Day Closed

Office Hours: Mon-Fri 9am-5pm + Weekend Out of hours service for emergencies only


Wheelchair access: Yes - full

Accessible toilets: Yes

Access notes: The Amelia has no parking for disabled people as is in a pedestrianized area. Building is wheelchair accessible and wheelchair accessible car parks are within a short distance. Loop system. Access to BSL signers. No face-to-face housing service at the moment

Other information

Languages other than English: Language Line and BSL.

Charity number:

Year established: 0

Staffing: Housing Services Manager, Housing & Enabling officer, Housing Options Team Leader, Allocations Team Leader, Accommodation Team Leader, Allocations Officers, Housing Options Advisors, Tenancy Officers, Private rented Officers, Housing Register Assistant.

Public transport: Tunbridge Wells train station - 5 minutes walk.

Record last checked: 18 May 2023


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