Tunbridge Wells Borough Council - Housing Needs
8 Grosvenor Road
Public phone: 01892 526121
Website URL: http://www.tunbridgewells.gov.uk
Service offered: We provide general housing advice and information to private and housing association tenants, and people facing homelessness. Advice given on how to find a privately rented home. We operate Tunbridge Wells Borough Council's housing register. Also carry out assessments of priority need under the Housing Act. Can provide temporary accommodation for those assessed as in priority need. Out of hours emergencies call 01892 526121
Target group: People who are or may be priority homeless, anyone wanting housing advice
Area served: Tunbridge Wells Borough Council area.
How to contact: Phone advice provided in most cases.
Monday: 9am - 5pm
Tuesday: 9am - 5pm
Wednesday: 9am - 5pm
Thursday: 9am - 5pm
Friday: 9am - 5pm
Office Hours: By telephone only for emergencies – 01892 526121
Wheelchair access: Yes - full
Accessible toilets: Yes
Access notes: Gateway has no parking for disabled people as is in a pedestrianized area. Building is wheelchair accessible and wheelchair accessible car parks are within a short distance. Loop system. Access to BSL signers. Home visits for people unable to attend the office
Languages other than English: Language Line and BSL.
Year established: 0
Staffing: Housing Services Manager, Housing Register & Development Manager, Senior Housing Options Advisor, Allocations Officer, Housing Options Advisor x 4, Tenancy Officer, Housing Register Assistant, Gateway Based Customer Service Advisors for all Council Service
Public transport: Tunbridge Wells train station - 5 minutes walk.
Record last checked: 03 June 2019