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Tunbridge Wells Borough Council - Housing Needs

Contact details

Tunbridge Wells Borough Council - Housing Needs
Gateway Office
8 Grosvenor Road
Tunbridge Wells

Public phone: 01892 526121


Website URL:

General information

Service offered: We provide general housing advice and information to private and housing association tenants, and people facing homelessness. Advice given on how to find a privately rented home. We operate Tunbridge Wells Borough Council's housing register. Also carry out assessments of priority need under the Housing Act. Can provide temporary accommodation for those assessed as in priority need. Out of hours emergencies call 01892 526121

Target group: People who are or may be priority homeless, anyone wanting housing advice

Area served: Tunbridge Wells Borough Council area.

How to contact: Phone (01892 526121) advice provided in most cases.


Monday: 9am - 5pm

Tuesday: 9am - 5pm

Wednesday: 9am - 5pm

Thursday: 9am - 5pm

Friday: 9am - 5pm

Weekends: Closed

Office Hours:


Wheelchair access: Yes - full

Accessible toilets: Yes

Access notes: Gateway has no parking for disabled people as is in a pedestrianized area. Building is wheelchair accessible and wheelchair accessible car parks are within a short distance. Loop system. Access to BSL signers. No face-to-face housing service at the moment due to Covid 19.

Other information

Languages other than English: Language Line and BSL.

Charity number:

Year established: 0

Staffing: Housing Services Manager, Housing Register & Development Manager, Senior Housing Options Advisor x 2, Allocations Officer, Housing Options Advisor x 4 f/t, 3 p/t, Tenancy Officer x 3, Housing Register Assistant.

Public transport: Tunbridge Wells train station - 5 minutes walk.

Record last checked: 14 June 2021


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