Basingstoke and Deane Borough Council - Housing Services

Contact details

Basingstoke and Deane Borough Council - Housing Services
Civic Offices
London Road
RG21 4AH

Public phone: 01256 844844

Email: for register queries or for homelessness

Website URL:

General information

Service offered: Assessment of entitlement to housing for people who are homeless or threatened with homelessness. Provision of housing for people in priority need of housing. Temporary accommodation may be available while enquiries are made. Housing needs register. General housing advice and information for private and housing association tenants and homeless people. Out of hours emergencies 01256 844 844.

Target group: General public, including people who are or may be priority homeless.

Area served: Basingstoke and Deane Borough Council area.

How to contact: Phone(01256 844844 )/Email ( for register queries or for homelessness for an appointment.


Monday: 8.30am - 4.30pm

Tuesday: 8.30am - 4.30pm

Wednesday: 8.30am - 4.30pm

Thursday: 8.30am - 4.30pm

Friday: 8.30am - 4.30pm

Weekends: Emergency provision via 01256 844844 for those homeless on that day only

Office Hours:


Wheelchair access: Yes - full

Accessible toilets: Yes

Access notes: Parking for disabled drivers. Ramped entrance. Access to BSL signers. Home visits for people unable to attend the office.

Other information

Languages other than English: Language Line and BSL.

Charity number:

Year established: 0


Public transport: Train station - 15 minutes walk.

Record last checked: 30 November 2023


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