Chelmsford City Council - Housing Solutions Service

Contact details

Chelmsford City Council - Housing Solutions Service
Customer Service Centre
Civic Centre
Duke Street

Public phone: 01245 606880


Website URL:

General information

Service offered: This is a local authority Housing Solutions Team whose primary focus is the prevention of homelessness and carrying out the Council’s statutory homelessness duties. Emergency out of hours phone 01245 606644.

Target group: General public in Chelmsford who are at risk of homelessness.

Area served: Chelmsford District.

How to contact: Phone(01245 606880)/Email, or website.


Monday: 8.45am - 4.45pm

Tuesday: 8.45am - 4.45pm

Wednesday: 8.45am - 4.45pm

Thursday: 8.45am - 4.45pm

Friday: 8.45am - 4.45pm


Office Hours:


Wheelchair access: Yes - full

Accessible toilets: Yes

Access notes: See above, not necessary to attend in person to access the service. However, if general information is required about the accessibility of the Civic Centre, it has ramped entrance, automatic doors and a lift to all floors. Access to the building may at times be restricted and people are therefore advised to contact by phone or email.

Other information

Languages other than English: Big word interpreting service and BSL.(Not an in person service, will be accessed via phone or TEAMS on line)

Charity number: N/A - Local authority Strategic Housing Service

Year established: 0


Public transport: Not necessary to come to the office in person as the service is provided remotely.

Record last checked: 13 May 2024


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