Advice North West

Contact details

Advice North West
17 Dock Street
BT82 8EE

Public phone: 03003033650 / 02871 370337 Money Advice Line


Website URL:

General information

Service offered: Free, Independent, Confidential,, Impartial & High Quality Advice. Our service is open to everyone, irrespective of ability, age, gender, gender identity, race, religion, political opinion, sexual orientation and social or economic status. Advice provided on a range of issues, including; welfare rights and benefits, employment rights, disability, money and debt, consumer rights and family, immigration, health and law and courts. Dedicated Money Advice Unit and offer Tribunal Representation at Social Security Tribunals and Commissioner Hearings. Extensive Outreach Service – details available on website. Home visitation also provided when necessary.

Target group: General public.

Area served: Derry City & Strabane District Council Area

How to contact: Phone (03003033650 / 02871 370337 Money Advice Line) / Email - . Our opening hours are 9am-5pm Monday – Thursday and 9am-4pm Friday with lunch 1pm-2pm each day.


Monday: 9am-5pm

Tuesday: 9am-5pm

Wednesday: 9am-5pm

Thursday: 9am-5pm

Friday: 9am-4pm

Weekends: Closed

Office Hours: Office closed between 1pm to 2pm for lunch each day


Wheelchair access: Yes - full

Accessible toilets: No

Access notes: On street Disabled Parking outside. Accessible Car Park within 100 metres of premises. Lift. City Centre location. Access to BSL signers. Loop system. Home visits available if necessary.

Other information

Languages other than English:

Charity number: XN88408

Year established: 2019

Staffing: 23 Trained advisers across 3 main sites accompanied by admin support staff and management.

Public transport:

Record last checked: 07 September 2023


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