Housing Matters (formerly CHAS Bristol)
Contact details
Housing Matters (formerly CHAS Bristol)
Easton Business Centre, Felix Road
Easton
Bristol
BS5 0HE
Public phone: 0117 935 1260
Email: advice@housingmatters.org.uk
Website URL: http://housingmatters.org.uk
General information
Service offered: We advise on issues such as homelessness and the threat of homelessness, housing benefit/universal credit, rent arrears, landlord and tenant problems, private renting, possession action by landlords and security of tenure, housing conditions and disrepair, overcrowding, housing and relationship breakdown, domestic violence, racial and other types of harassment, applications for social housing and supported accommodation. Having recently registered with OISC, we can now also advise on Level 1 immigration issues when there is a housing element to the enquiry.
Target group: Anyone in housing need.
Area served: Bristol and surrounding areas.
How to contact: We can be contacted by phone (0117 935 1260) or email (advice@housingmatters.org.uk) for advice, or email our ops team for other queries (admin@housingmatters.org.uk). Our opening hours are 9am-5pm, Monday to Friday. Our advice phoneline is open Tuesdays and Thursdays 10am-4pm.
Availability
Monday: 9am – 5pm
Tuesday: 9am – 5pm / 10am-4pm (Advice line)
Wednesday: 9am – 5pm
Thursday: 9am – 5pm / 10am-4pm (Advice line)
Friday: 9am – 5pm
Weekends: Closed but please leave telephone message and we will ring you back
Office Hours: Mon-Fri 9am-5pm
Accessibility
Wheelchair access: Yes - full
Accessible toilets: Yes
Access notes: We are fully accessible to disabled clients with ground floor offices and disabled parking available.
Other information
Languages other than English: Phone interpreting services to discuss any issues confidentially in the vast majority of languages
Charity number: 1180341 We incorporate from 1st April 2019. Company number is 10675390.
Year established: 1964
Staffing: 11 staff, 1 volunteer
Public transport:
Record last checked: 10 July 2023