Housing Matters (formerly CHAS Bristol)
Contact details
Housing Matters (formerly CHAS Bristol)
Easton Business Centre, Felix Road
Easton
Bristol
BS5 0HE
Public phone: 0117 387 8872
Email: advice@housingmatters.org.uk
Website URL: http://housingmatters.org.uk
General information
Service offered: We advise on issues such as homelessness and the threat of homelessness; housing benefit/universal credit; rent arrears; landlord and tenant problems; private renting; possession action by landlords and security of tenure; housing conditions and disrepair; overcrowding; housing and relationship breakdown; domestic violence; racial and other types of harassment; applications for social housing and supported accommodation.
Target group: Anyone facing housing stress or homelessness.
Area served: Bristol and surrounding areas.
How to contact: To get support, find your nearest in-person drop-in session at www.housingmatters.org.uk/housing-advice-drop-in-sessions. For other queries, please contact our Operations Team: email admin@housingmatters.org.uk or call 0117 387 8872. Our opening hours are 9am-5pm, Mon to Fri.
Availability
Monday: 9am – 5pm
Tuesday: 9am – 5pm
Wednesday: 9am – 5pm
Thursday: 9am – 5pm
Friday: 9am – 5pm
Weekends:
Office Hours: Mon-Fri 9am-5pm
Accessibility
Wheelchair access: Yes - full
Accessible toilets: Yes
Access notes: We are fully accessible to disabled clients with ground floor offices and disabled parking available.
Other information
Languages other than English: Phone interpreting services to discuss any issues confidentially in the vast majority of languages
Charity number: 1180341
Year established: 1965
Staffing: 11 staff, 2 volunteers
Public transport:
Record last checked: 31 July 2025