Housing Matters (formerly CHAS Bristol)

Contact details

Housing Matters (formerly CHAS Bristol)
Easton Business Centre, Felix Road

Public phone: 0117 935 1260

Email: advice@housingmatters.org.uk

Website URL: http://housingmatters.org.uk

General information

Service offered: We advise on issues such as homelessness and the threat of homelessness, housing benefit/universal credit, rent arrears, landlord and tenant problems, private renting, possession action by landlords and security of tenure, housing conditions and disrepair, overcrowding, housing and relationship breakdown, domestic violence, racial and other types of harassment, applications for social housing and supported accommodation. Having recently registered with OISC, we can now also advise on Level 1 immigration issues when there is a housing element to the enquiry.

Target group: Anyone in housing need.

Area served: Bristol and surrounding areas.

How to contact: We can be contacted by phone (0117 935 1260) or email (advice@housingmatters.org.uk) for advice, or email our ops team for other queries (admin@housingmatters.org.uk). Our opening hours are 9am-5pm, Mon to Fri.Advice phoneline is open Tues/Thurs 10am-4pm.


Monday: 9am – 5pm

Tuesday: 9am – 5pm / 10am-4pm (Advice line)

Wednesday: 9am – 5pm

Thursday: 9am – 5pm / 10am-4pm (Advice line)

Friday: 9am – 5pm

Weekends: Closed but please leave telephone message and we will ring you back

Office Hours: Mon-Fri 9am-5pm


Wheelchair access: Yes - full

Accessible toilets: Yes

Access notes: We are fully accessible to disabled clients with ground floor offices and disabled parking available.

Other information

Languages other than English: Phone interpreting services to discuss any issues confidentially in the vast majority of languages

Charity number: 1180341

Year established: 1964

Staffing: 11 staff, 1 volunteer

Public transport:

Record last checked: 14 June 2024


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