Disability Direct
Contact details
Disability Direct
The Richard Shaw Centre, 20 Royal Scot Road, Pride Park
Derby
DE24 8AJ
Public phone: 01332 299449
Email: info@disabilitydirect.com
Website URL: http://www.disabilitydirect.com
General information
Service offered: Information, advice and resource service for disabled people, carers and professionals. Specialist help in welfare benefits and form filling. Support with personal budgets, health budgets, direct payments and self-funders with recruitment, support planning and retention. A free and confidential talking therapies service. Hospital discharge service. Support and information for parents and carers of children with SEND. The Disability Direct Advocacy service provides Independent Mental Health Advocacy, Independent Mental Capacity Advocacy, NHS Complaints Advocacy, Care Act Advocacy, and Specialist/community Advocacy.
Target group: Disabled people, older people, carers, professionals
Area served: Derby City, Derbyshire and national for telephone enquiries.
How to contact: Contact for an appointment via phone (01332 299449 using relevant options which are declared when calliing), email or website.
Availability
Monday: 9am – 4.30pm
Tuesday: 9am – 4.30pm
Wednesday: 9am – 4.30pm
Thursday: 9am – 4.30pm
Friday: 9am – 4.30pm – Phone only, drop in centre closed on Fridays.
Weekends: Closed
Office Hours:
Accessibility
Wheelchair access: Yes - full
Accessible toilets: Yes
Access notes: There is level-access into the building. Entrance is via an automatic door that opens outwards. There is level-access on both floors of the building with lift facilities available to take clients to the first floor. There are 2 accessible toilets in the building: 1 on the ground floor and 1 on the first floor.
Other information
Languages other than English: If you require an interpreter for your appointment, please make arrangements to bring someone to accompany you on the day of the appointment. If you don’t have an interpreter, please contact us to discuss this further.
Charity number: 1079831
Year established: 1993
Staffing: 22 full-time, 7 work placement students
Public transport: The closest bus stop is situated next to Derby Arena, Royal Way, Derby DE24 8JB
Record last checked: 12 September 2025