Disability Direct

Contact details

Disability Direct
The Richard Shaw Centre, 20 Royal Scot Road, Pride Park
Derby
DE24 8AJ

Public phone: 01332 299449

Email: info@disabilitydirect.com

Website URL: http://www.disabilitydirect.com

General information

Service offered: Information, advice and resource service for disabled people, carers and professionals. Specialist help in welfare benefits and form filling. Support with personal budgets, health budgets, direct payments and self-funders with recruitment, support planning and retention. A free and confidential talking therapies service. Hospital discharge service. Support and information for parents and carers of children with SEND. The Disability Direct Advocacy service provides Independent Mental Health Advocacy, Independent Mental Capacity Advocacy, NHS Complaints Advocacy, Care Act Advocacy, and Specialist/community Advocacy.

Target group: Disabled people, older people, carers, professionals

Area served: Derby City, Derbyshire and national for telephone enquiries.

How to contact: Contact for an appointment via phone (01332 299449 using relevant options which are declared when calliing), email or website.

Availability

Monday: 9am – 4.30pm

Tuesday: 9am – 4.30pm

Wednesday: 9am – 4.30pm

Thursday: 9am – 4.30pm

Friday: 9am – 4.30pm – Phone only, drop in centre closed on Fridays.

Weekends: Closed

Office Hours:

Accessibility

Wheelchair access: Yes - full

Accessible toilets: Yes

Access notes: There is level-access into the building. Entrance is via an automatic door that opens outwards. There is level-access on both floors of the building with lift facilities available to take clients to the first floor. There are 2 accessible toilets in the building: 1 on the ground floor and 1 on the first floor.

Other information

Languages other than English: If you require an interpreter for your appointment, please make arrangements to bring someone to accompany you on the day of the appointment. If you don’t have an interpreter, please contact us to discuss this further.

Charity number: 1079831

Year established: 1993

Staffing: 22 full-time, 7 work placement students

Public transport: The closest bus stop is situated next to Derby Arena, Royal Way, Derby DE24 8JB

Record last checked: 12 September 2025

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