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Age UK - Norfolk Information, Advice and Advocacy Service

Contact details

Age UK - Norfolk Information, Advice and Advocacy Service
300 St Faith's Road
Old Catton

Public phone: 0300 500 1217 / 01603 787 111


Website URL:

General information

Service offered: Information and advice on a wide range of subjects affecting older people, including benefits, care and respite care, transport and mobility and finding accommodation. Help with form filling. Benefits checks. Housing and Care Options service. Information on vacancies in care homes across Norfolk. Monthly legal advice session. Advocacy service – general, bereavement and NHS Complaints.

Target group: Older people, their relatives and carers, anyone concerned for their well being.

Area served: Whole of Norfolk.

How to contact: Drop-in, phone, email or write.


Monday: 10am - 4pm (Advice Line)

Tuesday: 10am - 4pm (Advice Line)

Wednesday: 10am - 4pm (Advice Line)

Thursday: 10am - 4pm (Advice Line)

Friday: 10am - 4pm (Advice Line)


Office Hours: 9am-5pm Monday-Thursday; 9am-4.30pm Friday


Wheelchair access: Yes - full

Accessible toilets: Yes

Access notes: Parking available. Ground floor premises with ramped entrance. Home visits for people unable to attend the office.

Other information

Languages other than English:

Charity number: 1077097

Year established: 1947

Staffing: 23 full time and 118 part time staff + 296 volunteers.

Public transport: Bus 21,22

Record last checked: 22 January 2019


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