North West Leicestershire District Council - Housing Division – Housing Choices
Public phone: 0800 952 0079 – Advice Line / 0800 183 0357 – Choice Based Lettings Line
Website URL: http://www.nwleics.gov.uk/pages/housing
Service offered: Advice and guidance on Housing and Homelessness issues, Assessment for those who are threatened with homelessness or are homeless. Housing provided for people considered in priority need of housing. Administration and management of the Choice Based Letting Scheme and housing register. Out of hours – 01530 454 789
Target group: People in need of housing advice and people who are homeless or threatened with homelessness.
Area served: North West Leicestershire District Council area - Coalville, Castle Donnington, Ashby de la Zouch
How to contact: Phone (0800 952 0079 – Advice Line / 0800 183 0357 – Choice Based Lettings Line), email, website or make an appointment.
Monday: 8.45am - 5pm
Tuesday: 8.45am - 5pm
Wednesday: 8.45am - 5pm (1st Wednesday each month – open hours 1pm – 5pm)
Thursday: 8.45am - 5pm
Friday: 8.45am - 5pm
Office Hours: Out of Hours 01530 454789
Wheelchair access: Yes - full
Accessible toilets: Yes
Access notes: Parking for disabled drivers. Level entrance. Automatic doors. Loop system.
Languages other than English: Access to Language Line.
Charity number: Housing Choices
Year established: 0
Staffing: Three full-time housing case officers, Three full time triage assessment officers and one team leader.
Record last checked: 19 August 2021