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North West Leicestershire District Council - Housing Division – Housing Choices

Contact details

North West Leicestershire District Council - Housing Division – Housing Choices
Council Offices
Whitwick Road
Coalville
LE67 3FJ

Public phone: 0800 952 0079 – Advice Line / 0800 183 0357 – Choice Based Lettings Line

Email: housing.choices@nwleicestershire.gov.uk

Website URL: http://www.nwleicestershire.gov.uk

General information

Service offered: Advice and guidance on Housing and Homelessness issues, Assessment for those who are threatened with homelessness or are homeless. Housing provided for people considered in priority need of housing. Administration and management of the Choice Based Letting Scheme and housing register. Out of hours – 01530 454 789

Target group: People in need of housing advice and people who are homeless or threatened with homelessness.

Area served: North West Leicestershire District Council area - Coalville, Castle Donnington, Ashby de la Zouch

How to contact: Drop-in, phone (0800 952 0079 – Advice Line / 0800 183 0357 – Choice Based Lettings Line), email, write or make an appointment.

Availability

Monday: 8.45am - 5pm

Tuesday: 8.45am - 5pm

Wednesday: 8.45am - 5pm (1st Wednesday each month – open hours 1pm – 5pm)

Thursday: 8.45am - 5pm

Friday: 8.45am - 5pm

Weekends: Closed

Office Hours: Out of Hours 01530 454789

Accessibility

Wheelchair access: Yes - full

Accessible toilets: Yes

Access notes: Parking for disabled drivers. Level entrance. Automatic doors. Loop system.

Other information

Languages other than English: Access to Language Line.

Charity number: Housing Choices

Year established: 0

Staffing: Three full-time housing case officers, Three full time triage assessment officers and one team leader.

Public transport:

Record last checked: 01 August 2019

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