Seafarers' Advice and Information Line (SAIL)

Contact details

Seafarers' Advice and Information Line (SAIL)
30 King William Walk
SE10 9HU

Public phone: 0800 160 1842


Website URL:

General information

Service offered: Free helpline for working and former merchant seafarers, fishermen, Naval Service personnel and their families. Advice on a wide range of issues including welfare benefits, housing, employment, consumer problems, legal matters, relationship and family, debt. SAIL is part of Citizens Advice.

Target group: Merchant seafarers, fishermen, Royal Navy / Royal Marines and their families.

Area served: UK.

How to contact: Freephone 0800 160 1842, online enquiry: or write. Open Mon-Fri 10am-4pm (voicemail facility available outside these hours). Referrals accepted from third parties.


Monday: 10am - 4pm

Tuesday: 10am - 4pm

Wednesday: 10am - 4pm

Thursday: 10am - 4pm

Friday: 10am - 4pm

Weekends: Voicemail facility available

Office Hours:


Wheelchair access: Not applicable

Accessible toilets: Not applicable

Access notes: Not applicable

Other information

Languages other than English: Access to Language Line.

Charity number: 1064404

Year established: 1996

Staffing: 12

Public transport: Not applicable

Record last checked: 07 June 2023


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