Community Help and Advice Initiative
Contact details
Community Help and Advice Initiative
CHAI (Community Help & Advice Initiative)
28 Westfield Avenue
Edinburgh
EH11 2QH
Public phone: 0131 442 2100
Email: chai@chaiedinburgh.org.uk
Website URL: http://www.chaiedinburgh.org.uk
General information
Service offered: Advice and information on a range of issues, including benefits and welfare rights, housing rights, money and debt and employability. Representation at appeal tribunals (benefits) and Sheriff court hearings (housing cases).
Target group: General public.
Area served: Edinburgh.
How to contact: Email, website or phone - 0131 442 2100 (General Enquiries) / 0131 442 2100 (Advice Service). Open Monday to Thursday - 9am - 4.30pm + Friday 9am - 3.30pmpm
Availability
Monday: 9am - 4.30pm
Tuesday: 9am - 4.30pm
Wednesday: 9am - 4.30pm
Thursday: 9am - 4.30pm
Friday: 9am - 3.30pm
Weekends: Closed
Office Hours: Mon-Fri 9am-5pm
Accessibility
Wheelchair access: Yes - full
Accessible toilets: Yes
Access notes: Front door access.
Other information
Languages other than English: Access to interpreters.
Charity number: SC027594
Year established: 1997
Staffing: 35 full time, 9 part time, 6 volunteers.
Public transport: Lothian Buses: 1, 2, 4, 22, 34, 35, 44
Record last checked: 09 September 2025