Community Help and Advice Initiative

Contact details

Community Help and Advice Initiative
CHAI (Community Help & Advice Initiative)
28 Westfield Avenue
Edinburgh
EH11 2QH

Public phone: 0131 442 2100

Email: chai@chaiedinburgh.org.uk

Website URL: http://www.chaiedinburgh.org.uk

General information

Service offered: Advice and information on a range of issues, including benefits and welfare rights, housing rights, money and debt and employability. Representation at appeal tribunals (benefits) and Sheriff court hearings (housing cases).

Target group: General public.

Area served: Edinburgh.

How to contact: Email, website or phone - 0131 442 2100 (General Enquiries) / 0131 442 2100 (Advice Service). Open Monday to Thursday - 9am - 4.30pm + Friday 9am - 3.30pmpm

Availability

Monday: 9am - 4.30pm

Tuesday: 9am - 4.30pm

Wednesday: 9am - 4.30pm

Thursday: 9am - 4.30pm

Friday: 9am - 3.30pm

Weekends: Closed

Office Hours: Mon-Fri 9am-5pm

Accessibility

Wheelchair access: Yes - full

Accessible toilets: Yes

Access notes: Front door access.

Other information

Languages other than English: Access to interpreters.

Charity number: SC027594

Year established: 1997

Staffing: 35 full time, 9 part time, 6 volunteers.

Public transport: Lothian Buses: 1, 2, 4, 22, 34, 35, 44

Record last checked: 09 September 2025

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