Community Help and Advice Initiative

Contact details

Community Help and Advice Initiative
CHAI (Community Help & Advice Initiative)
28 Westfield Avenue
EH11 2QH

Public phone: 0131 442 2100 (General Enquiries) / 0131 442 1009 (Advice Service)


Website URL:

General information

Service offered: Advice and information on a range of issues, including benefits and welfare rights, housing rights, money and debt. Representation at appeal tribunals (benefits) and Sheriff court hearings (housing cases).

Target group: General public.

Area served: Edinburgh.

How to contact: Email, website or phone - 0131 442 2100 (General Enquiries) / 0131 442 1009 (Advice Service). Open Monday to Friday - 9am - 5pm


Monday: 9am - 5pm

Tuesday: 9am - 5pm

Wednesday: 9am - 5pm

Thursday: 9am - 5pm

Friday: 9am - 5pm

Weekends: Closed

Office Hours:


Wheelchair access: -

Accessible toilets: -

Access notes: 

Other information

Languages other than English: Access to interpreters.

Charity number: SC027594

Year established: 1997

Staffing: 13 full time, 4 part time, 6 volunteers.

Public transport: Lothian Buses: 3,25,30,33,35

Record last checked: 16 November 2023


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