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Conwy County Borough Council - Housing Solutions Team (HST)

Contact details

Conwy County Borough Council - Housing Solutions Team (HST)
Coed Pella, 41 Conway Road
Colwyn Bay
LL29 7AA

Public phone: 0300 124 0050


Website URL:

General information

Service offered: Assessment of entitlement to housing for people who are homeless or threatened with homelessness. Housing provided for people considered in priority need of housing. Temporary accommodation may be available while enquiries are made about eligibility. General housing advice and information for private and council tenants and homeless people. Out of hours emergencies phone 0300 123 3079.

Target group: General public, including people who are or may be priority homeless

Area served: Conwy County Borough Council area - Colwyn Bay, Llandudno, Conwy and Abergele

How to contact: Phone (0300 124 0050) / Email, contact for an appointment.


Monday: 9.30am - 4pm

Tuesday: 9.30am - 4pm

Wednesday: 9.30am - 4pm

Thursday: 9.30am - 4pm

Friday: 9.30am - 4pm

Weekends: Closed

Office Hours:


Wheelchair access: Yes - limited

Accessible toilets: No

Access notes: Blue badge parking. One small step from pavement

Other information

Languages other than English: Welsh, access to interpreters, Language Line and BSL

Charity number:

Year established: 0


Public transport: Buses 12, 14.

Record last checked: 21 January 2021


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