Torfaen County Borough Council - Housing Options Team

Contact details

Torfaen County Borough Council - Housing Options Team
Civic Centre

Public phone: 01495 742303 / 742301 / 01495 762200


Website URL:

General information

Service offered: Homelessness prevention services and assessment of priority need under the Housing Act. Also offers general advice and information to private and council tenants and homeless people on housing needs, rents, special needs, sheltered housing, allocations. Out of hours emergencies phone 01495 762200.

Target group: General public, including people who are or may be priority homeless.

Area served: Torfaen County Borough Council - Pontypool, Cwmbran, Blaenavon.

How to contact: Contact for an appointment. Drop-in (Limited, please check website for up to date information). Phone/Email


Monday: 8.30am - 5pm

Tuesday: 8.30am - 5pm

Wednesday: 8.30am - 5pm

Thursday: 8.30am - 5pm

Friday: 8.30am - 4.30pm


Office Hours:


Wheelchair access: Yes - full

Accessible toilets: Yes

Access notes: Level entrance. Automatic door. Lift.

Other information

Languages other than English: Language Line.

Charity number:

Year established: 1996

Staffing: 49 staff.

Public transport: Town centre location.

Record last checked: 02 February 2024


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