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Suffolk Family Carers

Contact details

Suffolk Family Carers
Units 6 & 8
Hill View Business Park
Old Ipswich Road, Claydon

Public phone: 01473 835477


Website URL:

General information

Service offered: Information, helpline, support and advocacy for family carers. Carers support groups and outreach centres across the county. Training for family carers. Projects run include community support, young carers, mental health and minority ethnic community projects. Anybody can become a Family Carer; their life may be restricted because they provide unpaid care to a family member, friend or neighbour. Suffolk Family Carers provides information, advice and guidance to Family Carers of all ages across Suffolk to help them get the support they need to live fuller lives. Suffolk Family Carers has a range of services to support adult, young and young adult carers. The charity also has a specialist service focused on supporting those who care for someone with mental health issues and/or alcohol problems and substance misuse. Suffolk Family Carers also has a mobile centre the ‘family carer bus’ which travels around the county, to rural villages, to provide support and advice to those who may not know they are a family carer or who are isolated due to their caring role. The bus is a friendly and welcoming space, with room for a private discussion or a cup of tea and a chat with a specially trained family carer adviser.

Target group: Family carers, including young carers from the age of 5.

Area served: Suffolk.

How to contact: The best way to contact us is through our information hub 01473 835477. Alternatively, you can write to us or email using the details above.


Monday: 8am – 8pm

Tuesday: 8am – 8pm

Wednesday: 8am – 8pm

Thursday: 8am – 8pm

Friday: 8am – 8pm

Weekends: 9am – 1pm

Office Hours:


Wheelchair access: Yes - full

Accessible toilets: Yes

Access notes: Parking for disabled people available. Access to signers.

Other information

Languages other than English: Access to interpreters, Language Line and BSL.

Charity number: 1069937

Year established: 1988

Staffing: Approx 100 staff.

Public transport: Yes

Record last checked: 21 July 2021


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