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Calderdale Metropolitan Borough Council - Housing Options Service

Contact details

Calderdale Metropolitan Borough Council - Housing Options Service
Halifax Customer First
19 Horton Street

Public phone: 01422 392460


Website URL:

General information

Service offered: Assessment of priority need under the Housing Act. Can provide temporary accommodation for those assessed as in priority need - those with children or pregnant, vulnerable because of age (60+), disability or at risk from violence. General housing advice and information for private and council tenants and homeless people. Deal with harassment and illegal eviction. Out of hours phone 01422 288000.

Target group: People who are or may be priority homeless and the general public.

Area served: Calderdale - Halifax, Brighouse, Elland, Sowerby Bridge, Hebden Bridge, Todmorden

How to contact: Phone or drop-in to see the duty officer.


Monday: 9am - 5pm

Tuesday: 9am - 5pm

Wednesday: 9am - 5pm

Thursday: 9am - 5pm

Friday: 9am - 5pm


Office Hours:


Wheelchair access: Yes - full

Accessible toilets: No

Access notes: On street parking. Level entrance. Access to BSL signers.

Other information

Languages other than English: Access to interpreters and BSL.

Charity number:

Year established: 0

Staffing: 4 full time staff, 2 part time

Public transport: Train station - 5 minutes walk. Halifax bus station - 10 minutes walk.

Record last checked: 20 September 2017


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