Calderdale Metropolitan Borough Council - Housing Options Service

Contact details

Calderdale Metropolitan Borough Council - Housing Options Service
Halifax Customer First
19 Horton Street

Public phone: 01422 392460


Website URL:

General information

Service offered: Assessment of priority need under the Housing Act. Can provide temporary accommodation for those assessed as in priority need - those with children or pregnant, vulnerable because of age (60+), disability or at risk from violence. General housing advice and information for private and council tenants and homeless people. Deal with harassment and illegal eviction. Opening hours for face-to-face is M-F 10am – 4pm at Customer First, Horton Street, Halifax. Out of hours phone 01422 288000.

Target group: All members of the public who need access to housing options or to received advice & assistance with regards to housing

Area served: Calderdale - Halifax, Brighouse, Elland, Sowerby Bridge, Hebden Bridge, Todmorden

How to contact: Phone or view website to see housing options


Monday: 10am-4pm

Tuesday: 10am-4pm

Wednesday: 10am-4pm

Thursday: 10am-4pm

Friday: 10am-4pm

Weekends: Emergency out of hours only on evenings and weekends

Office Hours:


Wheelchair access: Yes - full

Accessible toilets: No

Access notes: On street parking. Level entrance. Access to BSL signers.

Other information

Languages other than English: Access to interpreters and BSL.

Charity number:

Year established: 0

Staffing: A number of front line Customer Service Advisors plus 6 other full time Housing Options staff

Public transport: Train station - 5 minutes walk. Halifax bus station - 10 minutes walk.

Record last checked: 06 July 2023


Back to search results