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Calderdale Metropolitan Borough Council - Housing Options Service

Contact details

Calderdale Metropolitan Borough Council - Housing Options Service
Halifax Customer First
19 Horton Street

Public phone: 01422 392460


Website URL:

General information

Service offered: Assessment of priority need under the Housing Act. Can provide temporary accommodation for those assessed as in priority need - those with children or pregnant, vulnerable because of age (60+), disability or at risk from violence. General housing advice and information for private and council tenants and homeless people. Deal with harassment and illegal eviction. Out of hours phone 01422 288000.

Target group: All members of the public who need access to housing options or to received advice & assistance with regards to housing

Area served: Calderdale - Halifax, Brighouse, Elland, Sowerby Bridge, Hebden Bridge, Todmorden

How to contact: Phone or view website to see housing options


Monday: 9am - 4pm

Tuesday: 9am - 4pm

Wednesday: 9am - 4pm

Thursday: 9am - 4pm

Friday: 9am - 4pm

Weekends: Emergency out of hours only on evenings and weekends

Office Hours:


Wheelchair access: Yes - full

Accessible toilets: No

Access notes: On street parking. Level entrance. Access to BSL signers.

Other information

Languages other than English: Access to interpreters and BSL.

Charity number:

Year established: 0

Staffing: A number of front line Customer Service Advisors plus 6 other full time Housing Options staff

Public transport: Train station - 5 minutes walk. Halifax bus station - 10 minutes walk.

Record last checked: 25 October 2021


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