Doncaster Council - Housing Options Team
Contact details
Doncaster Council - Housing Options Team
Civic Office
Waterdale
Doncaster
DN1 3BU
Public phone: 01302 736000 / 01302 737199 (OOH)
Email: housingoptionsteam@doncaster.gov.uk / dutytorefer@doncaster.gov.uk
Website URL: http://www.doncaster.gov.uk/
General information
Service offered: Statutory homelessness service provided on behalf of Doncaster Council including assessment of entitlement to homelessness support for people who may be homeless or threatened with homelessness, general housing advice and information, facilitating referrals to supported housing providers and other agencies and receiving referrals via the Duty to Refer from statutory and non-statutory bodies. Please visit St.Leger Homes | St.Leger Homes | Homelessness Service (https://www.stlegerhomes.co.uk/find-a-home/home-options/homelessness-service/) for more information and for free, 24/7 housing and homelessness advice, try our digital advice service Questions | Housing Advice | St Leger Homes of Doncaster (https://stleger.adviceaid.uk/questions) .
Target group: General public, including people who are or may be priority homeless. Professionals are encouraged to refer customers via dutytorefer@doncaster.gov.uk (customer’s consent, contact information and description of housing circumstances are required as part of the referral)
Area served: City of Doncaster Council
How to contact: Phone (01302 736000)/Email/In Person . Open Mon-Fri 8:30am -3:30pm in person at the Civic Office One Stop Shop, 8:30am-4:30pm via telephone, 8:30-5:00pm via email.
Availability
Monday: 8:30am -3:30pm in person at the Civic Office One Stop Shop, 8:30am-4:30pm via telephone, 8:30-5:00pm via email
Tuesday: 8:30am -3:30pm in person at the Civic Office One Stop Shop, 8:30am-4:30pm via telephone, 8:30-5:00pm via email
Wednesday: 8:30am -3:30pm in person at the Civic Office One Stop Shop, 8:30am-4:30pm via telephone, 8:30-5:00pm via email
Thursday: 8:30am -3:30pm in person at the Civic Office One Stop Shop, 8:30am-4:30pm via telephone, 8:30-5:00pm via email
Friday: 8:30am -3:30pm in person at the Civic Office One Stop Shop, 8:30am-4:30pm via telephone, 8:30-5:00pm via email
Weekends: Closed ( If you are homeless outside of opening hours contact 01302 737199)
Office Hours:
Accessibility
Wheelchair access: Yes - full
Accessible toilets: Yes
Access notes: Access to BSL signers by appointment.
Other information
Languages other than English: Access to interpreters and BSL.
Charity number: N/A - Housing Options Team at St Leger Homes of Doncaster. St Leger Homes is an ALMO operating on behalf of Doncaster Council
Year established: 0
Staffing:
Public transport:
Record last checked: 23 June 2025