City of York Council - Housing Options
Contact details
City of York Council - Housing Options
West Office (no duty presence in Office)
Station Rise
York
YO1 6GA
Public phone: 01904 554500
Email: housing.options@york.gov.uk
Website URL: http://www.york.gov.uk
General information
Service offered: Provision of housing options and homelessness prevention advice and services. Monday to Friday 9.30am - 12pm / 2pm - 5pm – by telephone all initial enquires (01904 554500)
Target group: People requiring assistance, advice and support on homelessness and housing.
Area served: City of York Council.
How to contact: Phone 01904 554500, Email housing.options@york.gov.uk
Availability
Monday: 9.30am - 12pm / 2pm - 5pm
Tuesday: 9.30am - 12pm / 2pm - 5pm
Wednesday: 9.30am - 12pm / 2pm - 5pm
Thursday: 9.30am - 12pm / 2pm - 5pm
Friday: 9.30am - 12pm / 2pm - 5pm
Weekends: Please see City of York Council website for out of hours emergency telephone numbers
Office Hours: Mon – Fri 8:30am to 5pm
Accessibility
Wheelchair access: Yes - full
Accessible toilets: Yes
Access notes: Parking for disabled drivers. Level entrance. Loop system.
Other information
Languages other than English: Access to Language Line.
Charity number: Health Housing & Adult Social care / Housing services
Year established: 1996
Staffing:
Public transport:
Record last checked: 29 May 2025