Nepacs - supporting and enhancing the lives of people as they navigate the justice or social care systems in the North of England
Contact details
Nepacs - supporting and enhancing the lives of people as they navigate the justice or social care systems in the North of England
20 Old Elvet
Durham
DH1 3HW
Public phone: 0800 012 1539
Email: support@nepacs.co.uk
Website URL: http://www.nepacs.co.uk
General information
Service offered: Information, advice and support for families and friends of defendants attending north east courts and those with loved ones in Durham, Low Newton, Deerbolt, Holme House, Kirklevington Grange, Frankland & Northumberland prisons. Telephone advice and support in the north east of England for people impacted by the criminal justice system. Provide refreshments, play areas and special family visits for prisoners and their families/friends. Caravan holidays for families of prisoners in the north east. Grants to support families, exprisoners and those serving a community sentence. Family support for prisoners and their families or friends during a prison sentence, prior to release and through the gate. Support for children and young people living in care or impacted by imprisonment in the north east.
Target group: Families and friends of prisoners and people impacted by the criminal justice or social care systems in the North of England.
Area served: Teesside, North and South Tyneside, County Durham, Darlington, Northumberland, Newcastle, Sunderland, Gateshead, Yorkshire, Humber, North West England
How to contact: Phone (0800 012 1539), email (support@nepacs.co.uk) or write
Availability
Monday: Vary across sites, please phone/email for further information.
Tuesday:
Wednesday:
Thursday:
Friday:
Weekends:
Office Hours: Head Office Mon-Fri 9-5
Accessibility
Wheelchair access: -
Accessible toilets: -
Access notes: Ramped access at most visitors centres. Contact otherwise by phone
Other information
Languages other than English: Access to interpreters by arrangement.
Charity number: 1088051
Year established: 1882
Staffing:
Public transport:
Record last checked: 15 July 2025