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Families Outside

Contact details

Families Outside
17 Gayfield Square (Head Office)

Public phone: 0800 254 0088 / 0131 557 9800

Email: /

Website URL:

General information

Service offered: Support for families affected by imprisonment. Scottish Prisoners Families Helpline provides information, support and a signposting service for families and friends of prisoners throughout Scotland. Help and signposting on housing, travel, financial issues, issues concerning children and prison regimes.

Target group: Families affected by imprisonment.

Area served: Scotland.

How to contact: Phone, email or website.


Monday: 9am - 5pm helpline

Tuesday: 9am - 5pm helpline

Wednesday: 9am - 5pm helpline

Thursday: 9am - 5pm helpline

Friday: 9am - 5pm helpline


Office Hours: Monday - Friday 9am - 5pm


Wheelchair access: Not applicable

Accessible toilets: Not applicable

Access notes: 

Other information

Languages other than English:

Charity number: SCO25366

Year established: 1990

Staffing: 8 full time, 2 part time.

Public transport:

Record last checked: 10 February 2022


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