LB Tower Hamlets - Housing Options Service
Contact details
LB Tower Hamlets - Housing Options Service
Tower Hamlets Town Hall, 160 Whitechapel Road
London
E1 1BJ
Public phone: 020 7364 7474 / 0207 364 4079 (Out of Hours)
Email: homeless@towerhamlets.gov.uk
Website URL: http://www.towerhamlets.gov.uk
General information
Service offered: Advice and assistance to prevent homelessness, including money advice. Assessment of entitlement to housing for people who are homeless or threatened with homelessness within 56 days. Accommodation provided for people who qualify for assistance. Tenancy sustainment support for vulnerable households in priority need. Housing Management support for people in Temporary Accommodation provided by the Council. Management of the Housing Register for people applying to join, or who are currently bidding for Council or Housing Association properties. Homelessness emergencies occurring outside of service opening hours should phone 0207 364 4079.
Target group: People with a housing problem, including those who are homeless or threatened with homelessness. People who are being accommodated in Temporary Accommodation by the Housing Options Service. People who are applying to join the Housing Register, or who are currently bidding for Council or Housing Association properties.
Area served: London Borough of Tower Hamlets.
How to contact: Drop in, phone or email. An online self-referral form is now available at https://forms.towerhamlets.gov.uk/service/Homelessness_self_referral, which should be completed in the first instance, wherever possible.
Availability
Monday: 9am - 5pm
Tuesday: 9am - 5pm
Wednesday: 9am - 5pm
Thursday: 9am - 5pm
Friday: 9am - 5pm
Weekends: CLOSED
Office Hours: For in-person presentations - Monday, Tuesday, Thursday & Friday 9am-4.30pm, Wednesdays 10am-4.30pm
Accessibility
Wheelchair access: Yes - full
Accessible toilets: Yes
Access notes: Hearing loop in reception, all in-person interactions take place on the ground floor
Other information
Languages other than English: Bengali, access to interpreters and BSL.
Charity number:
Year established: 0
Staffing: 100+ full time staff.
Public transport: Whitechapel Station, buses (25, 106, 205, 254, D3)
Record last checked: 12 February 2024