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LB Tower Hamlets - Housing Options Service

Contact details

LB Tower Hamlets - Housing Options Service
Albert Jacob House
62 Roman Road
Bethnal Green
E2 0PG

Public phone: 020 7364 5000 / 0207 364 4079 (Out of Hours)


Website URL:

General information

Service offered: Advice and assistance to prevent homelessness, including money advice. Assessment of entitlement to housing for people who are homeless or threatened with homelessness. Accommodation provided for people who qualify for assistance. Social work and tenancy sustainment support for vulnerable households in priority need. Brokering tenancies with private landlords. Out of hours emergencies phone 0207 364 4079

Target group: People with a housing problem, including those who are homeless or threatened with homelessness.

Area served: London Borough of Tower Hamlets.

How to contact: Drop In (Suspended during coronavirus pandemic, please check website for up to date information), phone or email.


Monday: 9.30am - 4pm

Tuesday: 9.30am - 4pm

Wednesday: 1pm - 4pm

Thursday: 9.30am - 4pm

Friday: 9.30am - 4pm

Weekends: CLOSED

Office Hours:


Wheelchair access: Yes - full

Accessible toilets: Yes

Access notes: Parking for disabled drivers. Ramped entrance to ground floor. Loop system. Sign Video machine. Computer Kiosks.

Other information

Languages other than English: Bengali, access to interpreters and BSL.

Charity number:

Year established: 0

Staffing: 100+ full time staff.

Public transport: Bethnal Green tube. Buses D6, D8.

Record last checked: 04 February 2021


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