South Tyneside Welfare Support Service
South Tyneside Homes, Strathmore
11 Rolling Mill Road
Viking Business Park
Tyne and Wear
Public phone: 0191 424 6040
Website URL: http://www.southtynesidehomes.org.uk
Service offered: The service provides advice and casework for the general public on benefits, housing and debt issues. Appointments are available around the borough Monday to Friday and we offer telephone advice service. The service manages the council’s Local Welfare Provision scheme which makes payments for people in financial crisis, and we also offer financial and digital outreach and training for professional and groups of residents – please contact us for further information.
Target group: General public. Frontline professionals.
Area served: South Tyneside.
How to contact: Telephone or email
Monday: 8.30am - 5pm
Tuesday: 8.30am - 5pm
Wednesday: 8.30am - 5pm
Thursday: 8.30am - 5pm
Friday: 8.30am - 4.30pm
Office Hours: Please note the cut off for same-day awards from the local welfare provision fund is 1pm.
Wheelchair access: Yes - full
Accessible toilets: Yes
Access notes: Ask for support with your specific requirements at the point of booking an appointment. Home visits for people unable to attend the office.
Languages other than English: Access to interpreters and BSL.
Year established: 2006
Public transport: Nearest metro station – Jarrow. Nearest bus stop – Western Road / Palmer Street (E-Bound / W-Bound). Bus Route – South Tyne 88A.
Record last checked: 08 June 2018