South Tyneside Welfare Support Service

Contact details

South Tyneside Welfare Support Service
South Tyneside Homes, South Shields Town Hall & Civic Offices
Westoe Road
South Shields
NE33 2RL

Public phone: 0191 424 6040 / 0300 123 6633


Website URL:

General information

Service offered: The service provides advice and casework to all residents of South Tyneside on welfare benefits and debt issues. Face to face appointments are available around the borough Monday to Friday and we also offer a telephone advice service, along with home visits for those who cannot get to us. The service manages the council’s Local Welfare Provision scheme which provides assistance for those in financial hardship and/or crisis. The service also operates the Social Navigator Project which focuses exclusively with customers who are more in need of extra help and support.

Target group: Residents of South Tyneside

Area served: South Tyneside.

How to contact: Telephone (0191 4246040 / 0300 123 6633) or email Open Mon-Thurs 8:30am-5pm / Fri 8.30am-4.30pm


Monday: 8.30am – 5pm

Tuesday: 8.30am – 5pm

Wednesday: 8.30am – 5pm

Thursday: 8.30am – 5pm

Friday: 8.30am – 4.30pm

Weekends: Closed

Office Hours:


Wheelchair access: Yes - full

Accessible toilets: Yes

Access notes: Ask for support with your specific requirements at the point of booking an appointment.

Other information

Languages other than English: Access to interpreters and BSL.

Charity number:

Year established: 2006

Staffing: 28

Public transport: Accessible by local bus routes and Metro

Record last checked: 10 June 2024


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