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South Tyneside Welfare Support Service

Contact details

South Tyneside Welfare Support Service
South Tyneside Homes, South Shields Town Hall & Civic Offices
Westoe Road
South Shields
NE33 2RL

Public phone: 0191 424 6040 / 0300 123 6633


Website URL:

General information

Service offered: The service provides advice and casework for the general public on welfare benefits and debt issues. Appointments are available around the borough Monday to Friday and we offer a telephone advice service. The service manages the council’s Local Welfare Provision scheme which makes payments for people in financial crisis.

Target group: General public, residents of South Tyneside

Area served: South Tyneside.

How to contact: Telephone (01914246040/0300 123 6633) or email Open Mon-Thurs 9am-5pm / Fri 8.30am-4.30pm


Monday: 9am – 5pm

Tuesday: 9am – 5pm

Wednesday: 9am – 5pm

Thursday: 9am – 5pm

Friday: 8.30am – 4.30pm

Weekends: Closed

Office Hours:


Wheelchair access: Yes - full

Accessible toilets: Yes

Access notes: Ask for support with your specific requirements at the point of booking an appointment.

Other information

Languages other than English: Access to interpreters and BSL.

Charity number:

Year established: 2006

Staffing: 21

Public transport:

Record last checked: 25 November 2021


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