Bristol City Council - Welfare Rights and Money Advice Service

Contact details

Bristol City Council - Welfare Rights and Money Advice Service
Welfare Rights and Money Advice Service (100TS)
PO Box 3399

Public phone: 0117 352 1888

Email: – NB we do not accept email enquiries from members of the public via this address (exceptions for eg BSL users)

Website URL:

General information

Service offered: Benefits and debt/money advice and casework for vulnerable people who live in Bristol City Council’s area, including those with vulnerabilities due to their age, isolation, physical and/or mental health needs or sensory impairment, such as BSL users; and with a focus on homelessness prevention. We provide: Benefit take-up work, including outreach sessions – (please email for details). Welfare rights and money advice support services for supported housing and hostel residents and users of floating support services. Dedicated services for people at risk of homelessness. Helpline support for citizens and professionals or other concerned people working with them. Welfare benefits and money advice training services to a wide range of partner agencies. Please note casework is offered by appointment only and we operate a waiting list system.

Target group: Low-income households in Bristol with welfare benefits and/or debt problems, with a focus on the groups noted under ‘Service Offered’.

Area served: People living within Bristol City Council’s boundaries

How to contact: 0117 3521888 - Open Mon/Tues/Thurs/Fri 9am - 1pm


Monday: 9am - 1pm (Phone)

Tuesday: 9am - 1pm (Phone)

Wednesday: Closed

Thursday: 9am - 1pm (Phone)

Friday: 9am - 1pm (Phone)

Weekends: Closed

Office Hours: Mon-Fri 9am-5.30pm


Wheelchair access: Not applicable

Accessible toilets: Not applicable

Access notes: Outreach service for deaf people; outreach service for Somali households.

Other information

Languages other than English: Access to interpreters and BSL.

Charity number: N/A Local authority advice service

Year established: 1990

Staffing: 17 full time.

Public transport: N/A – initial advice by phone only

Record last checked: 13 May 2024


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