Calderdale Metropolitan Borough Council - Benefits Assessment Unit

Contact details

Calderdale Metropolitan Borough Council - Benefits Assessment Unit

Public phone: 01422 288003


Website URL:

General information

Service offered: Receive and assess claims for housing benefit. Information for the general public onhousing benefit, council tax reduction, free school meals, discretionary housing payments, community living support applications, the household support fund and other queries. Our Customer First office at Halifax is still open from 10-4pm Monday to Friday (closed on bank holidays and we have a late opening at 12.30pm on the last Thursday of each month). We also have Customer First services at Hebden Bridge Library (Wednesday 10am-3pm, lunch 1pm-1.30pm) and Brighouse Library (Fortnightly on Mondays (dates can change depending on bank holidays etc) from 10am-3pm, lunch 1pm-1.30pm).

Target group: Calderdale residents

Area served: Calderdale

How to contact: Phone/Email, contact for an appointment. The opening times are 10am-4pm Monday to Friday.


Monday: 10am-4pm

Tuesday: 10am-4pm

Wednesday: 10am-4pm

Thursday: 10am-4pm

Friday: 10am-4pm


Office Hours:


Wheelchair access: -

Accessible toilets: -

Access notes: At Halifax Customer First (19 Horton Street) we have toilets for customers only including disabled toilets and disabled access to the reception area (there are no ramps).

Other information

Languages other than English: Customers can contact St Augustines or other local services to speak to an interpreter

Charity number:

Year established: 0


Public transport:

Record last checked: 13 June 2024

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