Calderdale Metropolitan Borough Council - Customer First
Contact details
Calderdale Metropolitan Borough Council - Customer First
Customer First, 19 Horton Street
Halifax
HX1 1QE
Public phone: 01422 288003 (choose the option for the benefits line).
Email: benefits.unit@calderdale.gov.uk
Website URL: http://www.calderdale.gov.uk
General information
Service offered: We assist customers with claims for council-related benefits such as housing benefit and council tax reduction. We provide a drop-in service for the general public on queries regarding housing benefit, council tax reduction, free school meals, discretionary housing payments, community living support applications, the household support fund and other council-benefit related matters. Our Customer First office at Halifax is open from 10-4pm Monday to Friday (closed on bank holidays and we have a late opening at 12.30pm on the last Thursday of each month). We also close for lunch from 1-1.30 Mon-Thu and from 1-2pm on Fridays. We also have a Customer First drop-in service on Tuesdays at Todmorden Library (10am-3pm, lunch 1pm-1.30pm) and Brighouse Library fortnightly on Mondays from 10am-3pm, lunch 1pm-1.30pm. Brighouse dates can change depending on bank holidays- customers can check our website at Customer First - Brighouse | Calderdale Council (https://new.calderdale.gov.uk/council-locations/customer-first-brighouse). The above information is focused on benefits queries, but we also deal with other council-related matters to do with housing, parking, waste, admissions, blue badges and some other council services.
Target group: Calderdale residents
Area served: Calderdale
How to contact: Drop In / Website. The opening times are 10am-4pm Monday to Friday.
Availability
Monday: 10am-4pm
Tuesday: 10am-4pm
Wednesday: 10am-4pm
Thursday: 10am-4pm
Friday: 10am-4pm
Weekends:
Office Hours:
Accessibility
Wheelchair access: -
Accessible toilets: -
Access notes: At Halifax Customer First (19 Horton Street) we have toilets for customers only including disabled toilets and disabled access to the reception area (there are no ramps).
Other information
Languages other than English: Customers can contact St Augustines or other local services to speak to an interpreter
Charity number:
Year established: 0
Staffing:
Public transport:
Record last checked: 02 September 2025