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Shelter - Birmingham Support Services

Contact details

Shelter - Birmingham Support Services
5th Floor
Gateway House
50-53 High Street
B4 7SY

Public phone: 03445151800 / 0808 800 4444


Website URL:

General information

Service offered: Practical and emotional support for families settling into new accommodation after homelessness. Help with benefits, accessing childcare and obtaining tools. DIY skills advice. Support for victims of domestic violence. Referrals to the service will be contacted (usually by callback) within 7 working days. Closed on Bank Holidays.

Target group: Homeless families, single parents and pregnant women.

Area served: Birmingham and West Midlands.

How to contact: Drop In (Suspended during coronavirus pandemic, please check website for up to date information), phone or via website.


Monday: 9am - 5pm

Tuesday: 9am - 5pm

Wednesday: 9am - 5pm

Thursday: 9am - 5pm

Friday: 9am - 5pm

Weekends: Closed

Office Hours:


Wheelchair access: Yes - limited

Accessible toilets: Yes

Access notes: Level entrance. Lift.

Other information

Languages other than English: Access to interpreters and Language Line.

Charity number: 263710

Year established: 1999


Public transport: Moor Street station – 5 mins walk. New Street station – 10 mins walk. All city centre bound buses will have bus stops a short distance from the office

Record last checked: 29 September 2021


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