Shelter

Contact details

Shelter
Various - details for local services available from: https://england.shelter.org.uk/get_help/local_services

Public phone: 0808 800 4444 - helpline

Email: info@shelter.org.uk (please note that housing advice can not be obtained from this email address)

Website URL: http://www.shelter.org.uk

General information

Service offered: National charity providing an urgent free housing advice helpline, a website with self-help information, tools and templates, and a network of housing advice services. centres for people with housing problems. The helpline (Open Mon-Fri 8am-6pm only, excluding bank holidays) is for urgent cases of homelessness including when people have nowhere to sleep that night, are at imminent risk of homelessness, or are at risk of harm or abuse in their home. For housing and homelessness advice we have online resources accessible 365 days a year. Campaigns and lobbies for people who are homeless or badly housed. Researches housing issues.

Target group: People who are homeless, at risk of homelessness or in unsuitable accommodation.

Area served: England and Scotland.

How to contact: Go to our website: www.shelter.org.uk/housing_advice

Availability

Monday: 8am - 6pm (Helpline)

Tuesday: 8am - 6pm (Helpline)

Wednesday: 8am - 6pm (Helpline)

Thursday: 8am - 6pm (Helpline)

Friday: 8am - 6pm (Helpline)

Weekends: Closed

Office Hours: Various dependent on service

Accessibility

Wheelchair access: Yes - full

Accessible toilets: Yes

Access notes: 

Other information

Languages other than English: The Helpline is assisted by language line for non-English speaking callers.

Charity number: 263710

Year established: 1966

Staffing:

Public transport:

Record last checked: 11 April 2025