Shelter - Dorset Housing Aid Centre

Contact details

Shelter - Dorset Housing Aid Centre
30 Poole Hill

Public phone: 0808 8004444 (Advice and Guidance) / 03445 151 777 (Legal Aid Services)


Website URL:

General information

Service offered: Advice and specialist help in housing, debt and welfare benefits. Dealing with a range of issues including homelessness, disrepair, overcrowding, landlord/tenant problems and housing benefit matters. Advice and guidance: For advice or guidance, call 0808 8004444 between the hours of 9:00am – 5:00pm, Monday to Friday. Our Legal Aid legal services: If you require assistance with a legal matter – including a court hearing – or need an appointment with our Legal team, call 03445 151 777. Shelter’s nationwide helpline can also be contacted on 0808 800 4444.

Target group: Anyone who is homeless or at risk of homelessness and anyone with a housing related problem.

Area served: Bournemouth, Poole, Dorset

How to contact: Email - , phone - 0808 8004444 (Advice and Guidance) / 03445 151 777 (Legal Aid Services)


Monday: 9am-5pm (Phone)

Tuesday: 9am-5pm (Phone)

Wednesday: 9am-5pm (Phone)

Thursday: 9am-5pm (Phone)

Friday: 9am-5pm (Phone)

Weekends: n/a

Office Hours: Our office hours are 9am-5pm. If you need immediate advice and this hub is currently closed, you can get help ( or read our housing advice pages - .


Wheelchair access: Yes - full

Accessible toilets: No

Access notes: Parking for disabled drivers. Ramped entrance

Other information

Languages other than English: Access to interpreters through Language Line

Charity number: 263710

Year established: 0


Public transport: Bus

Record last checked: 10 November 2023


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