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Shelter - Dorset Housing Aid Centre

Contact details

Shelter - Dorset Housing Aid Centre
30 Poole Hill

Public phone: 0344 515 1400


Website URL:

General information

Service offered: Advice and specialist help in housing, debt and welfare benefits. Dealing with a range of issues including homelessness, disrepair, overcrowding, landlord/tenant problems and housing benefit matters. Drop-in advice service from Monday-Friday 9.30am-1.30pm from our Bournemouth office. Phone advice is also available outside of these hours. Shelter’s nationwide helpline can be contacted on 0808 800 4444.

Target group: Anyone who is homeless or at risk of homelessness and anyone with a housing related problem.

Area served: Bournemouth, Poole, Dorset

How to contact: Email - , phone (0344 515 1111 / 0344 515 1400) or drop-in (Suspended during coronavirus lockdown) service


Monday: 9am-5pm (Phone) / 9.30am-1.30pm (Drop In)

Tuesday: 9am-5pm (Phone) / 9.30am-1.30pm (Drop In)

Wednesday: 9am-5pm (Phone) / 9.30am-1.30pm (Drop In)

Thursday: 9am-5pm (Phone) / 9.30am-1.30pm (Drop In)

Friday: 9am-5pm (Phone) / 9.30am-1.30pm (Drop In)

Weekends: n/a

Office Hours: Our office hours are 9am-5pm in which we take calls. Our drop in is from 9.30am-1.30pm where clients can visit us for advice.


Wheelchair access: Yes - full

Accessible toilets: No

Access notes: Parking for disabled drivers. Ramped entrance

Other information

Languages other than English: Access to interpreters through Language Line

Charity number: 263710

Year established: 0

Staffing: 8 full time and 6 part time staff

Public transport: Bus

Record last checked: 20 July 2020


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