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Shelter - Greater Manchester Advice and Support Service

Contact details

Shelter - Greater Manchester Advice and Support Service
Ground Floor
Victoria House
5 Samuel Ogden Street
M1 7AX

Public phone: 0344 515 1640 (Reception number)


Website URL:

General information

Service offered: Advice and information for anyone with housing, debt or welfare benefit problems. Specialist advice for people who have a private landlord. Legal advice and court representation for people with housing issues or who are threatened with eviction. Shelter has a legal aid contract in housing. Housing–related support to people returning to Manchester from prison.

Target group: Anyone who is homeless, in housing need or with a housing related problem or debt or benefits issues.

Area served: Greater Manchester (Also cover Bolton)

How to contact: Phone (0344 515 1640), email or drop in (Suspended during coronavirus lockdown) to schedule an appointment.


Monday: 9am - 5pm

Tuesday: 9am - 5pm

Wednesday: 9am - 5pm

Thursday: 9am - 5pm

Friday: 9am - 5pm

Weekends: Closed

Office Hours:


Wheelchair access: Yes - full

Accessible toilets: No

Access notes: Level entrance.

Other information

Languages other than English: Access to interpreters and Language Line.

Charity number: 263710

Year established: 1966

Staffing: 25+ staff.

Public transport: Victoria train station - 20 minutes walk. Piccadilly bus and train stations - 5 minutes walk.

Record last checked: 27 July 2020


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