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Age UK Suffolk – Information and Advice Service

Contact details

Age UK Suffolk – Information and Advice Service
Information and Advice Hub - Age UK Suffolk Head Office - 14 Hillview Business Park, Old Ipswich Road

Public phone: 01473 351234 (Information and advice line)


Website URL:

General information

Service offered: Telephone Helpline providing Information and advice for people aged 60 and over, and their carers. Benefits Advice to people over minimum state pension age. Regular advice surgeries and Home visits by arrangement. Walk in information drop in at Ipswich Charity Shop, 41 Upper Brook Street, Ipswich IP4 1DU. Age UK Suffolk also offer telephone befriending, home help service, a hospital discharge service in West Suffolk, Day Service in Sudbury and Forget me Not groups for people with memory loss and their carers.

Target group: Older people, their families, friends and carers.

Area served: Suffolk.

How to contact: Telephone, e mail, write or drop in to 41a Upper Brook Street, Ipswich.


Monday: 9am - 4.30pm (Info and Advice Line)

Tuesday: 9am - 4.30pm (Info and Advice Line)

Wednesday: 9am - 4.30pm (Info and Advice Line)

Thursday: 9am - 4.30pm (Info and Advice Line)

Friday: 9am - 4.30pm (Info and Advice Line)

Weekends: Not open

Office Hours:


Wheelchair access: Yes - full

Accessible toilets: Yes

Access notes: Ipswich Entrance level with slight ramp. Ground floor office. Loop system. Home visits for people unable to attend the offices. Claydon Head Office – level access, accessible throughout with accessible toilets. No loop system.

Other information

Languages other than English:

Charity number: 1085900

Year established: 1991

Staffing: 20 full time, 172 part time, 500 volunteers.

Public transport: Ipswich drop in is 30 minutes walk from the train station, 5-10 minutes walk from the bus station

Record last checked: 09 January 2019


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