10 Coopers Yard
Public phone: freephone helpline 0808 801 608
Service offered: Information, advice and specialist help for families of children with special educational needs, young people (up to 25) with special educational needs and families with concerns about their children's education. Advice on education, welfare benefits and community care issues. Training, Disagreement Resolution, Disability Discrimination advice.
Target group: Families of children and young people with special educational needs. (up to 25 for Helpline advice on education issues)
Area served: All wales via our public Helpline which is a free-phone number Local advisors in all Local Authorities except Pembrokeshire, and Flintshire. Bespoke private services available – details on request
How to contact: Phone 0808 801 0608 – Helpline open Mon-Fri 9.30am-4.30pm (this is designed so that at very busy times it cuts out after 10 minutes) web referral scroll down opening webpage or advice page and submit enquiry form.
Monday: 9.30am - 4.30pm (Helpline)
Tuesday: 9.30am - 4.30pm (Helpline)
Wednesday: 9.30am - 4.30pm (Helpline)
Thursday: 9.30am - 4.30pm (Helpline)
Friday: 9.30am - 4.30pm (Helpline)
Office Hours: 9am - 5pm Monday to Friday
Wheelchair access: Yes - limited
Accessible toilets: No
Access notes: Wheelchair access at some sites. Ask each office for details. Information in other formats on request. Adapted toilets not in all buildings
Languages other than English: Welsh and BSL.
Charity number: 1027599
Year established: 1986
Staffing: 16 staff in 6 office bases across Wales. Several staff are part time
Record last checked: 13 August 2020