10 Coopers Yard (Head Office)
Public phone: Freephone Helpline 0808 801 608
Website URL: http://www.snapcymru.org
Service offered: Information, advice and specialist help for families of children/young people (up to 25 years old) with Additional Learning Needs and families with concerns about their children's education. Advice on education, welfare benefits and community care issues. Training, Disagreement Resolution, Disability Discrimination advice.
Target group: Families and children/young people with Additional Learning Needs/barriers to their learning.
Area served: All wales via our public Helpline which is a free-phone number Local advisors in all Local Authorities except Pembrokeshire, and Flintshire. Bespoke private services available – details on request
How to contact: Phone 0808 801 0608 – Helpline open Mon-Fri 9.30am-4.30pm (Please note that our helpline may cut out after ten minutes, our team will make arrangements to call you back if this is the case) You can also send us an enquiry form, you can find this by going to the ‘Contact Us’ page on our website.
Monday: 9.30am - 4.30pm (Helpline)
Tuesday: 9.30am - 4.30pm (Helpline)
Wednesday: 9.30am - 4.30pm (Helpline)
Thursday: 9.30am - 4.30pm (Helpline)
Friday: 9.30am - 4.30pm (Helpline)
Office Hours: 9am - 5pm Monday to Friday
Wheelchair access: Yes - limited
Accessible toilets: No
Access notes: Wheelchair access at some sites. Ask each office for details. Information in other formats on request. Adapted toilets not in all buildings
Languages other than English: Welsh and BSL.
Charity number: 1027599
Year established: 1986
Staffing: 29 members of staff, some of which work part-time. We also have a large team of volunteers with different skills and specialisms to support our staff.
Public transport: Our Cardiff office (headquarters) is situated a short walk from Cardiff Central, more information on access to our other bases is available by request
Record last checked: 10 June 2021