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Migrant Help

Contact details

Migrant Help
Head office: Charlton House
Dour Street
CT16 1AT

Public phone: Asylum helpline: 0808 8010 503, Head office: 01304 203977


Website URL:

General information

Service offered: Independent advice and guidance to asylum seekers across the UK – free asylum helpline 0808 8010 503 (Open 24/7/365). Service User Portal: (for webchat, online enquiries, self-serve forms and information resources). Can assist with applications for asylum support, reporting maintenance issues with asylum accommodation, requests for assistance, and advice on any asylum-related queries. Support of victims of human trafficking and modern slavery in the South East of England, Scotland and Northern Ireland. Assistance with applications to the EU Settlement Scheme (EUSS) to vulnerable EU citizens.

Target group: All UK Asylum Seekers, victims of human trafficking and modern slavery

Area served: UK

How to contact: Phone (Asylum helpline: 0808 8010 503, Head office: 01304 203977), email:, webchat and online enquiry form


Monday: 8.30am-5pm

Tuesday: 8.30am-5pm

Wednesday: 8.30am-5pm

Thursday: 8.30am-5pm

Friday: 8.30am-5pm


Office Hours: Monday-Friday: 8.30am-5pm


Wheelchair access: Yes - limited

Accessible toilets: No

Access notes: 

Other information

Languages other than English: Access to interpreters.

Charity number: 1088631

Year established: 1963

Staffing: 150+

Public transport:

Record last checked: 15 July 2020


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