Shelter - North East
Contact details
Shelter - North East
76 – 80 Clayton Street
Newcastle upon Tyne
NE1 5PG
Public phone: 0808 800 4444
Email: shelternortheast@shelter.org.uk
Website URL: http://www.shelter.org.uk
General information
Service offered: Specialist advice on housing and an in-house solicitor. Dealing with a range of issues, including homelessness, evictions, repossessions, rent arrears, housing benefit, landlord and tenant issues, problems with rehousing and disrepair.
Target group: Anyone who is homeless or at risk of homelessness or anyone with housing related problems.
Area served: Tyne and Wear, Northumberland, Teesside, County Durham, North and South Tyneside
How to contact: Access is via referral from a professional, please gain consent for the referral to be made and then email with the details to shelternortheast@shelter.org.uk .We will endeavour to help anyone who is in urgent housing need who drops into the office during opening hours, for example people who are homeless or going to be within the next 48 hours. An individual can make an appointment to speak with our Legal team on 0344 515 1877. This number is for new legal appointments only, for example where they have received a notice of eviction or have court action taken against them by the landlord. Individuals can access online advice by visiting our website http://www.shelter.org.uk which also has a webchat facility. An individual needing housing advice (not involved with a professional who can make a referral) or in an emergency then our free helpline can be accessed on 0808 800 4444. Monday to Friday 9am to 5pm, closed bank holidays.
Availability
Monday: 9am to 5pm
Tuesday: 9am to 5pm
Wednesday: 9am to 5pm
Thursday: 9am to 5pm
Friday: 9am to 5pm
Weekends: Closed
Office Hours:
Accessibility
Wheelchair access: Yes - full
Accessible toilets: Yes
Access notes: Level entrance.
Other information
Languages other than English: Access to interpreters and Language Line.
Charity number: 263710
Year established: 1966
Staffing: 9 full time, 4 part time
Public transport: 5 minutes walk from the city centre
Record last checked: 14 May 2025