Shelter - North East

Contact details

Shelter - North East
76 – 80 Clayton Street
Newcastle upon Tyne

Public phone: 0808 800 4444


Website URL:

General information

Service offered: Specialist advice on housing and an in-house solicitor. Dealing with a range of issues, including homelessness, evictions, repossessions, rent arrears, housing benefit, landlord and tenant issues, problems with rehousing and disrepair.

Target group: Anyone who is homeless or at risk of homelessness or anyone with housing related problems.

Area served: Tyne and Wear, Northumberland, Teesside, County Durham, North and South Tyneside

How to contact: Access is via referral from a professional, please gain consent for the referral to be made and then email with the details to .We will endeavour to help anyone who is in urgent housing need who drops into the office during opening hours, for example people who are homeless or going to be within the next 48 hours. An individual can make an appointment to speak with our Legal team on 0344 515 1877. This number is for new legal appointments only, for example where they have received a notice of eviction or have court action taken against them by the landlord. Individuals can access online advice by visiting our website which also has a webchat facility. An individual needing housing advice (not involved with a professional who can make a referral) or in an emergency then our free helpline can be accessed on 0808 800 4444. Monday to Friday 8am - 8pm and Saturday, Sunday and public holidays 9am - 5pm.


Monday: 9am - 5pm

Tuesday: 9am - 5pm

Wednesday: 9am - 5pm

Thursday: 9am - 5pm

Friday: 9am - 5pm

Weekends: Closed

Office Hours: 9am – 5pm


Wheelchair access: Yes - full

Accessible toilets: Yes

Access notes: Level entrance.

Other information

Languages other than English: Access to interpreters and Language Line.

Charity number: 263710

Year established: 1966

Staffing: 9 full time, 4 part time

Public transport: 5 minutes walk from the city centre

Record last checked: 20 June 2023


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