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Offenders' Families Helpline

Contact details

Offenders' Families Helpline
c/o Family Lives
15-17 The Broadway

Public phone: 0808 808 2003 freephone


Website URL:

General information

Service offered: Information, support and a listening ear for anyone who is affected by the imprisonment of a close family member or friend. Information and guidance about prisons in England and Wales. Can link callers with services and local support groups in their area. Information sheets covering tagging, sentence calculation, help with travel costs, talking to children about imprisonment.

Target group: Anyone affected by the imprisonment of a family member or friend.

Area served: England and Wales & Scotland.

How to contact: Phone or email.


Monday: 9am - 8pm

Tuesday: 9am - 8pm

Wednesday: 9am - 8pm

Thursday: 9am - 8pm

Friday: 9am - 8pm

Weekends: 10am - 3pm

Office Hours:


Wheelchair access: Not applicable

Accessible toilets: Not applicable

Access notes: 

Other information

Languages other than English: Language Line.

Charity number: 1077722

Year established: 1999

Staffing: 4 part time staff, 10 volunteers.

Public transport:

Record last checked: 23 October 2017


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