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Welcome Centre

Contact details

Welcome Centre
Unit 36
28 Townsend Street
BT13 2ES

Public phone: 02890 240424 / 07894 931047


Website URL:

General information

Service offered: Day centre for rough sleepers, ex-offenders & people with addiction problems. Referrals to emergency & longer term housing. Pre-tenancy, resettlement & tenancy sustainment support. Benefits advice, money management & cookery classes. Sessions with nurse, chiropodist, dentist & optician. CPN. Support around alcohol & drugs. Showers, laundry, clothing, meals. 5-bed nightshelter for women.

Target group: Rough sleepers, ex-offenders and people with addiction problems.

Area served: Belfast.

How to contact: Drop-in or phone. Outreach service 9am-10pm, 10pm-1am. Outreach Mobile 07894 931047.


Monday: 8am – 7pm (rough sleeper until 10pm)

Tuesday: 8am – 7pm (rough sleeper until 10pm)

Wednesday: 8am – 7pm (rough sleeper until 10pm)

Thursday: 8am – 7pm (rough sleeper until 10pm)

Friday: 8am – 7pm (rough sleeper until 10pm)

Weekends: 8am – 7pm (rough sleeper until 10pm)

Office Hours: Monday - Friday 9am - 5pm


Wheelchair access: Yes - full

Accessible toilets: Yes

Access notes: 

Other information

Languages other than English: Chinese, Latvian, Polish and access to interpreters.

Charity number: XR 89450/1

Year established: 1994

Staffing: 40 staff, 40 volunteers.

Public transport: 15 minutes walk from the city centre.

Record last checked: 25 November 2019


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