Shelter Cymru - Cardiff Office

Contact details

Shelter Cymru - Cardiff Office
PO Box 5002

Public phone: 08000 495 495 (The contact number is for advice enquiries only. All other enquiries, such as booking appointments or contacting a specific caseworker should be done via the admin phone number.)

Email: /

Website URL:

General information

Service offered: Advice and information for homeless people and anyone with housing problems. Subjects covered include rent or mortgage arrears and repossessions, rent increases, disrepair, illegal eviction and harassment, benefits for housing costs. Services and housing advice surgeries in Blaenau Gwent, Caerphilly, Cardiff, Merthyr Tydfill, Monmouth, Newport, Rhondda Cynon Taff, Torfaen, Vale of Glamorgan.

Target group: Homeless people and anyone with housing problems.

Area served: Local authorities in South Wales.

How to contact: Available via email and telephone (08000 495 495). Open Monday – Friday 9am – 4pm. The Cardiff office does not assist clients face to face and instead holds outreach surgeries across South East Wales. Availability of which can be found on our website at


Monday: 9am - 4pm

Tuesday: 9am - 4pm

Wednesday: 9am - 4pm

Thursday: 9am - 4pm

Friday: 9am - 4pm


Office Hours:


Wheelchair access: Yes - full

Accessible toilets: Yes

Access notes: We have disabled parking available for staff and visitors.

Other information

Languages other than English: Welsh and Language Line.

Charity number: 515902

Year established: 1981


Public transport: N/A (see above)

Record last checked: 07 September 2023

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