Centre for Sustainable Energy
Contact details
Centre for Sustainable Energy
St James Court, St James Parade
Bristol
BS1 3LH
Public phone: 0800 082 2234
Email: home.energy@cse.org.uk
Website URL: http://www.cse.org.uk/advice
General information
Service offered: We tackle the root causes of cold homes. We run a free, impartial, energy advice line, for people who are experiencing high energy bills and cold homes. We help people to upgrade and make changes to their homes to improve their energy efficiency and we support to lower their energy bills and keep warm.
Target group: General Public
Area served: Most of South West and Central Southern England. See our webform for all local authorities https://www.cse.org.uk/my-home/how-we-help-you/
How to contact: Phone (0800 082 2234) / Email home.energy@cse.org.uk. Open Monday to Friday 9am-5pm
Availability
Monday: 9am-5pm
Tuesday: 9am-5pm
Wednesday: 9am-5pm
Thursday: 9am-5pm
Friday: 9am-5pm
Weekends: Closed
Office Hours:
Accessibility
Wheelchair access: Not applicable
Accessible toilets: Not applicable
Access notes: Not applicable
Other information
Languages other than English: For non-English speakers, our advisors include Arabic, Somali, Spanish, French, Hindi and Bengali speakers. We can provide interpreter/translation services. On our website, some of our downloadable advice sheets are available in Arabic, Polish, Somali and Easy Read versions. https://www.cse.org.uk/resource/home-energy-advice-leaflets/
Charity number: 298740
Year established: 1979
Staffing: Qualified energy advisors
Public transport: N/A
Record last checked: 16 July 2025